Address: 400 Lackawanna Ave, Scranton, PA 18503, USA
Phone: +15703427860
Rating: 4.5
based on 151 reviews.
Store Atmosphere
Pros:
"The best part of the steamtown mall!"
"Boscovs is a fun place to walk around a see random things."
"I can walk around this store for hours."
"It's nice that Downtown Scranton still has a traditional department store selling fine items at affordable prices."
"Like a step back in time. This vintage feeling department store was gem to discover."
"It's definitely a nice clean store to shop at with much better quality merchandise."
"I love this store. It's like shopping in the 50s and 60s. Ample amount of courteous sales people, a good old fashioned candy counter, and quality affordable goods."
Cons:
"I always find that when I go to Boscov's in Scranton or Wilkes-Barre the store is very warm and the lighting is very dim. Definitely needs a facelift."
"Somehow it felt a little depressing, but I think that's the atmosphere of the store, maybe."
"If you wanted to remember what 1993 was like, this is the place."
"Going downhill. Looking for latex pillows, had them last year, don't carry them anymore."
"But the parking situation under the Steamtown Mall is unacceptable!"
"It's not actually Boscov's itself it's a whole Steamtown Mall that is dying and nobody wants to drive to downtown Scranton!"
"Very nice staff. A large variety of items for the household. We went looking for furniture and honestly it felt like they were stuck in 1994."
Customer Service
Pros:
"Always a pleasant experience at Boscov's."
"Staff is helpful and friendly."
"Staff is very friendly."
"Men's wear has done fantastic employees. They always go above and beyond to help me out."
"All associates were, knowledgeable, kind and courteous."
"All of their merchandise is top quality as is their prices are most reasonable and their Associates are very courteous and professional."
"Extremely organized and helpful staff."
Cons:
"Clerks lately are often sullen and listless."
"The lady working in the women's coats department on evening of October 26th was very rude."
"The salesperson was a nightmare! Since when did Boscov's become self-service!"
"The sales associate in the shoe department was very rude, ignorant & had an attitude!"
"Most employees friendly and helpful except the miserable woman with the brown hair and glasses who worked the Misses dept register at 8 pm tonight."
"Every staff member I interacted with was rude to me."
"They hire narcissists, who treat you worst than dog poop."
Pricing and Sales
Pros:
"Has plenty of merchandise available in all categories. Amazing prices also."
"The prices were great."
"I get the best deals there, and online too."
"Love this place? Massive selection and amazing deals."
"Services good gift wrapping as greats and their discounts even better."
"Amazing prices, like I got a pair of Guess sandals for $20."
"Always a great experience. Great sales plus on certain days this week you get the sale price plus extra % off."
Cons:
"I really like boscovs it can be a little pricey."
"I was not impressed with the prices or the selection."
"they always always have some good deals but they are starting to look a little run down and they don't have a lot of brand names."
"Ryka sneakers were on sale and they didn't have any of the 4 styles in my size."
"Boscovs used to be my favorite place to shop and the store where I always got the best deals but lately their prices have skyrocketed!"
"Prices of stuffs are good but can't able to go more over there..I spent $154 on clothes and paid for parking $5. It sucks..i dont think that I am going back there anymore.."
"Everything was very expensive, like $40-50 for a top or bottom."
Facilities and Convenience
Pros:
"Plenty of friendly staff. A lot of underground parking."
"They are really good about asking if you would like your parking validated."
"There seemed to be a pick up station where you could order online & pick up at the parking garage. Seems really convenient!"
"All year long Boscov's offers up to a 15% military discount to active duty military personnel and veterans on almost everything in the store."
"They validate your parking tickets for free and they sell basically everything you need for your house."
"If you can't find what you are looking for in the store you can go online and get it. Their online orders are great too."
"Always great Customer Service, and who doesn't love parking in a garage?"
Cons:
"Parking is a hassle. First few hours is free but you must validate and I find it hard to transition to after not having to pay before."
"But the parking situation under the Steamtown Mall is unacceptable!"
"It's not actually Boscov's itself it's a whole Steamtown Mall that is dying and nobody wants to drive to downtown Scranton!"
"Also needed to speak with staff in the curtain dept but nobody was around."
"The only 2 times I've ordered online I've had my order canceled due to items being out of stock."
"Great store ...never crowded at that mall its empty........problem is parking...dont forget to get your ticket validated or they want $6.00 or more for less than an hour...."
"What made me very uncomfortable was that the cashier could not look up my information via my phone number."