Walmart Supercenter Reviews Summary

Customer Service

Pros:

• "Coach Matt at the front end is amazing!! He helped us out with an issue we'd been dealing with for weeks, and he is super pleasant and efficient!"
• "They were very good to me, returned an item, no problem, they put money back on card."
• "Kudos to staff and the manager for putting such effort to make our lives easier."
• "Everyone works really hard for you to find the store neat, shelves decked with stuff and ready to guide you should you need anything, every time you walk in!"
• "The entire staff in the Walmart Vision Center were absolutely awesome."
• "Jonglie stopped what she was doing (which was going on her lunch break) because she saw me alone in the sewing section and figured I’d need help cutting the fabric soon."
• "Staff is very helpful and will guide you to the isle if you are searching for something specific."

Cons:

• "The western union in wallmart doesn’t have good behaviour.. i cancel my payment and they did not refunded, manager was shouting and not helping us."
• "Now the store is staffed with non English speaking people who have no idea what customer service is."
• "The employees are incredibly rude."
• "By far the worst Walmart in this general area; almost always crowded. Never Enough registers open, items are never where they're supposed to be."
• "I will never ever shop online for groceries with Walmart again."
• "This store is absolutely amazing horrible. Management is nowhere to be found."
• "The customer service is less than helpful and even when you do ask for help, the employees shrug their shoulders in response."

Store Layout & Cleanliness

Pros:

• "This store is always well stocked and well organized."
• "This location is so clean and organized."
• "Nice McDonald's inside (non-veg only). Also, Walmart Deli sells very tasty hot food."
• "The most conveniently located Walmart superstore in North Brunswick."
• "Great job keeping accurate stock and substituting items for delivery."
• "This Walmart is always clean."
• "Love this place. Very clean and organize."

Cons:

• "The store is cluttered. It feels like a warehouse. The aisles are narrow."
• "This is a very ghetto store with broken down shopping carts and poor bag management."
• "Everything seems to be in disarray. Employees seemed to be in their own world."
• "Most of the time the shelves are out of stock and look like it has been ransacked."
• "The bathroom looks like nobody has cleaned it for several days."
• "The parking lot is a confusing mess too."
• "This store is disgusting and dirty and unorganized and I definitely will never come back."

Pricing & Product Availability

Pros:

• "Walmart has really good pricing affordable you can find everything you need."
• "Huge food selection."
• "Super store is right. Always stocking new products."
• "Super center! This is huge. When compared to other Walmart’s."
• "Walmart must be commended for offering much lower cost groceries then their competition."
• "This place has a good range of variety of every item in all price ranges."
• "Price wise, this walmart is best."

Cons:

• "Everything at wall use to be so cheap it not any more."
• "Yet another mega store Walmart. All needs under one roof."
• "Don't order anything from Walmart!!!! Customer service slack."
• "All of the representatives spoke to everyone customer with respect and in a courteous manner."
• "This store as of now is rapidly expanding to cover almost every department you need from setting up your home to your day to day needs."
• "They are always out of stock for every basic things."
• "A lot of items are always sold out."

Checkout Experience

Pros:

• "Then things moved pretty quickly after that."
• "Self-checkout is quick and blessing, when you have less items."
• "Lots of self Checking counters and there are people to help."
• "Checkout moved very quickly even at a busy hour."
• "The pickups works like a charm, tuff it a couple of times. They also deliver grocery in the neighborhood, which is super convenient."
• "It's a good place to shop. Though I go at times when it isn't busy."
• "Everything went good. I got what I needed."

Cons:

• "30 mins no assistance."
• "Extremely long lines, Walmart does not have enough cashiers on shifts."
• "The entire pickup experience was terrible, don’t waste your money."
• "Long lines, trying to make you use Self check out."
• "Only two cash registers are open and the queue is endless…"
• "Terrible. Obviously having trouble with registers or credit card processing. Hundreds of people on line. No one giving information."
• "Only ONE cashier...... really. One."