Marshalls Reviews Summary

Staffing and Service

Pros:

• "Always crowded but they have plenty of staff to move the checkout line quickly."
• "The employee's were very helpfull..and were very knowledgeable in the particular section they were assigned to..and makes shoping allot easier."
• "They all work very hard to keep the store clean and organized which is no easy task with the numbers of people coming in."
• "Support staff are courteous and extremely helpful."
• "There are some workers are very helpful and professionals."

Cons:

• "Please please please hire more staff. Half the time the line wraps around the store and I give up on my purchase."
• "It’s unbelievable... Very bad service. Very poor management."
• "Service is very bad, as the manager she was very rude I had to return something and they want me to do line for 1 hour, and manger didn’t help on anything."
• "What is wrong with the girls in this place, especially the one with pink hair and the one who covers her hair with a cape."
• "Manager Mala is wicked sick woman she just nasty."
• "Workers are always rude & have the worst attitude when it comes to anything."
• "rude employees! impolite and communicate harshly with customers."

Store Layout and Cleanliness

Pros:

• "I freaking love this marshalls over almost all others in the city, and not just because I live within walking distance."
• "The selections are great, and idk how, but the staff keeps the store tidy."
• "Clean and organize ;)"
• "This Marshalls is probably one of the better ones. One thing they need to do better is to make it easier to know how to find things. But once you know the store, things are so much easier."
• "I liked the Marshall in this location. This store is located at flushing and has great selection of toys in particular. It's very clean and well managed."

Cons:

• "Crazy and disorganized beyond the usual. Maybe I always happen to shop on a restock day or something but what a hot mess."
• "A cluttered and disordered environment."
• "The store is just a mess in terms of products too - things are kind of everywhere and nowhere at the same time."
• "Please change the management of this store. There is always spoiled and ripped merchandise, messy shelves and etc."
• "The store was an absolute mess."
• "This place is very disorganized and not clean. The merchandise here was also very limited."
• "Store needs a bit more cleaning up. Always found this place 'second hand' and untidy."

Checkout Experience

Pros:

• "Don't be put off by the long line to checkout, it moves quickly."
• "The line at checkout gets super long but there are so many cashiers that the line goes fast."
• "No matter how long the line is, it always seems to move at a good pace."
• "Even though there is always a line, it goes fast. The cashiers are also very friendly."
• "Checkout moves well even when lines are really long but they always have interesting products while you move along to registers."
• "Christmas Eve and the line was literally too the back of the store. That being said, the line managed to move forward fairly quickly considering the sheer volume of purchases."
• "Long line, but they keep it moving."

Cons:

• "The lines are ridiculous one hour wait 8 registers open 4 closed I tried 3 times to go I needed a flat iron i been waiting 45 minutes cashiers are sloweweeeeee"
• "unorganized, super slow cashiers, and entire store is messy."
• "Line is WAY too long...store is cluttered and the aisles are so tiny you can barely walk with all the merchandise hanging out."
• "No matter what time or day I go the line to check out is always crazy long."
• "Horrible experience we been waiting on line for over 45 minutes, the line goes almost around the store and they only have 3 registers open out of 15."
• "It's not even Black Friday and this store is a total cluster F. The shear size of mess makes my soul cry."
• "Very slow cashier's. They are to busy talking instead of working."

Product Selection and Pricing

Pros:

• "Buy brand in less price. I find what I want."
• "We got some amazing deals here. Went back a few times during our holiday."
• "A place with too many options to buy from. Almost everything is here. I have bought some christmas gifts from here. They have a great collection of different kinds of gifts."
• "Marshalls have some really good deals and find."
• "The best time of year to shop Marshalls is between the middle of October to the middle of January."
• "Good service, unique stuff on the shelves."
• "Surprisingly a good store Most of the Marshalls go for womens stuff But this location has a bit of everything like mens baby's bed make up shoes and a lot more."

Cons:

• "I'm giving it one star not because of the selection of products which is good but because I think management needs a wake-up call."
• "Lots of goods are often broken or missing items."
• "Long lines always about 30 mins and their inventory for clothing never updates so what the point on shopping for that."
• "I love marshallsbut lately the store is low on merchandise no shoes no good bags no perfumes."
• "The selection of women’s clothes is worse than ever at the Marshalls on 48 St and Northern Blvd in Sunnyside Queens."
• "Not a great variety of women's clothing, women shoes and didn't provide great options for the women's bras for the smaller cup size (32)."
• "It's after New Year and i was trying to shop for after Christmas was surprised that the store had no perfume or handbags very little to pick from."