"I recommend this place for the customer service, the people are wonderful, knowledgeable and the service is fast."
"The staff is professional and friendly and they always aim to please."
"The staff here is exceptionally friendly, consistently punctual, and offers competitive prices."
"The agent that helped me with the rental was super nice."
"Great employees."
"Customer service was excellent. The representatives were very polite and engaging."
"Jaime and Tiana were so helpful and answered every single question I had."
Cons:
"The rental rep didn’t do the walk around and thoroughly checked the car for any scratches nor did she checked off the scratches on the diagram on the rental contract."
"The individual who we initially encountered was not very customer service oriented."
"Speaking to the manager Bryan is a waste of time."
"The owner/manager Ashlin seemed determined to be entirely unhelpful and rude."
"Both was nasty not helpful and very unprofessional staff on mccarter hwy."
"Melissa I don’t know her whole name was beyond rude."
"Branch manager Aslin is uninformed and indifferent about your experience."
Vehicle Condition
Pros:
"The vehicles are well cleaned and ready to go."
"The vehicle was clean and ran flawlessly."
"This car was amazing on gas mileage and easy to drive."
"The cars were all clean and did not smell like smoke!!"
Cons:
"It was a Jeep and it was very old car with no Bluetooth and so extremely dirty windows with very bad window washed."
"I picked up a car from the airport that had a cigarette aroma and animal hair in the back as well as a broken air vent."
"The car I received smells strongly of cigarette smoke and a gross odor coming out of the air vents."
"The car was filthy inside- they are NOT cleaning these vehicles."
"the vehicle I rented had burnt tire rubber on the fenders, transmission in the vehicle was knocking."
"our rental needed a more thorough cleaning."
"the vehicle i got sounds like there’s a problem on the engine."
Rental Experience
Pros:
"Would recommend this place to my family and friends."
"One of the best places to rent a car."
"I recently rented a vehicle from Enterprise and forgot my Garmin GPS. The staff kept it safe for me until I picked it up."
"I am completely satisfied with my experience at this Enterprise."
"I have never had a more pleasant rental experience."
"I've used this location a few times and they always come through."
"This will be my go to place for car rental when I’m in NJ and NY."
Cons:
"VERY VERY disappointed, planned my 3 days vacation in Newyork with my friends and ruined all my plan just because of this bad enterprise service."
"This was by far the worst car rental experience I have ever had."
"I will never use Enterprise in any state ever again!"
"I am very dissatisfied with this rental place and I do not advise using this enterprise."
"Absolutely the WORST customer service experience of my life."