JCPenney Reviews Summary

Prices and Value

Pros:

• "Jcpenny is got the BEST prices."
• "Good quality clothes that are sold at reasonable rates."
• "I ended up spending only $79 for a FULL SUIT! THAT'S CRAZY!"
• "They have a great selection of name brand clothing, and footwear at great prices."
• "I don’t think that people appreciate what a terrific store this is. Clean, well lit, full of merchandise and great prices."
• "They have great spectrum of high-quality clothes, and when they have their sales, they are practically giving it away."
• "Great prices always. Please dont shut it down..."

Cons:

• "Fake sale tag. The lady at counter was not giving me the tie for 70%/50% off."
• "Poor quality. Hardly any sales unless you spend $40 in a different department on full price items."
• "No brand names of any kind and definitely no enjoyable shopping experience."

Customer Service

Pros:

• "So easy to return. Thumbs up."
• "Customer service was great. They were friendly and quickly handled lines that were forming."
• "Walter, the cashier was kind, funny and charming."
• "The employees are nice... the photographer was very patient and super friendly & nice..."
• "The cashier staff are quite friendly."
• "The personnel resourceful and eager to help."
• "The cashier was extremely nice and very friendly, he greeted with a smile."

Cons:

• "First time shopping at JCPenney and it was an awful experience."
• "Extremely rude and pushy employee in the makeup department."
• "They fired all the good workers. Now I can’t find help."
• "The WORST customer service ever! The people working there aren’t helpful at all, nasty and rude."
• "Worse experience in lack of customer service and unprofessional cashiers."
• "Very Poor service. Check out line long and slow."
• "The supervisor who was there on the day was rude and useless."

Store Experience

Pros:

• "JCP is my direct go-to store for great buys. They are aligned with the latest fashion and trends."
• "This is by far my favorite clothing store!"
• "Despite pandemic concerns this particular jcpenney is still the best, as far as selection of clothing and pricing..."
• "Nice store. Has a little bit of everything for everyone."
• "Good selection of women's wear."
• "This store is well stocked, has good deals, and is easy to navigate."
• "The store is nicely organized and not congested at all."

Cons:

• "Place is a mess too the sales floor, disgusting feel like an animal shopping here."
• "Only drawback is that returns now have to be made in basement."
• "Disorderly along with Mixed clothing on different sales racks. Hard to find a accurate price for clothing."
• "At least 50% of the store was very unorganized."
• "Check out lines are long, slow to move and it's not easy to find assistance when needed."
• "Every time I have to be in this place I waste time that I will never get back. Everything is unorganized and the customer service is SO SLOW."
• "Quite often, it is the case that this store does not have enough counter help for such a large floor space."

Additional Services

Pros:

• "They have a great eye doctor there!"
• "The eye doctor at JC penny, DR David Lelonek OD, was very precise to get me the best correction possible."
• "Did you know that JC Penny has its own Hair Salon? Very talented hairdressers and at an affordable price. Check it out on the upper floor. Walk-ins welcome."
• "I got the best quality glasses I ever had made by JC Penney's optical lab."

Cons:

• "Self price check NOT available."
• "NO cell or guest WiFi avail on Lower level by Appliances, Picture Portrait etc."
• "The Jewelry Department is poorly managed."
• "The JCPenny photography is either running way behind on their appointments or overbooking."