First Watch Reviews Summary

Service

Pros:

• "You are able to start a reservation from the Yelp app to cut down on the wait."
• "Our server was friendly and attentive."
• "The server was extremely friendly and accommodating."
• "The service was quick and very friendly."
• "The wait staff was friendly and service was quick."
• "Service was excellent and prices are very reasonable for unique dishes with healthier options."
• "Our particular waitress was absolutely excellent and typically the wait staff is perfection."

Cons:

• "Sat for just shy of 15 minutes before getting drinks, food took just shy of 20 minutes."
• "Terrible service. I counted 9 open tables and we were the second in line per their receptionist. Yet they took 50 minutes to sit us."
• "Not enough wait staff, so it was difficult getting refills or request for anything fulfilled."
• "The service was slow, and then they tried to skimp on the eggs."
• "Customer service from the waitresses with the red scarf wrapped around her head like a headband could be friendlier and better."
• "Service is not so good. Wait was long, but that's something you know. Frustrating part is people getting seated before you."
• "The service was very poor. Our waitress did not describe specials."

Food Quality

Pros:

• "The bacon was extra extra crispy."
• "The main course was delicious!"
• "I tried the carnitas omelet today. It certainly lived up to my expectations! Kale tonic and coffee were fresh and delicious."
• "Loved the shrimp and grits."
• "The million dollar bacon drizzled with maple syrup and a hint of cayenne heat was indescribable."
• "The food was out of this world! Their coffee is some of the best in the area, as well as their bacon."
• "The Floridian French toast was very good too!"

Cons:

• "I’m fairly sure my 'chickichanga' didn’t have any chicken in it."
• "The food was absolutely freezing cold when it got to the table."
• "The food was okay not great."
• "The Hacienda Hash was good but what spoiled it was all the oil that it was floating in."
• "Food was 5/10. Overrated."
• "The chickichanga, a highlighted menu item, just tasted like Old El Paso taco seasoning on some overcooked chicken."
• "The potato hash browns on both dishes were burned and not eatable."

Management and Staff

Pros:

• "First time here, had a coupon. Join their email list for coupon. Food was very good, gluten free options and a nice variety to choose from."
• "The manager answered and explained and offered to take my order for me over the phone. He was very nice."
• "Amazing food and staff, especially the manager."
• "Jordan, our server, really made the experience by his fun loving attitude, menu suggestions and happy smile."
• "The staff here is friendly and the location is clean."
• "All in all, the service was excellent, food was delicious, and their coffee started at day off right."
• "The service was very kind and friendly."

Cons:

• "Rude and incompetent staff and overrated food."
• "Customer service from the waitresses with the red scarf wrapped around her head like a headband could be friendlier and better."
• "Customer service is lackluster."
• "They hang up in your face is the manager doesn't want to deliver decent customer service."
• "I don't understand how they keep messing up a very simple order and when you call them to ask if they could please fix their mistake they get an attitude with you, what happened to good customer service 😕"
• "The staff was nice, but forgot about us the moment they walked away from the table."
• "The service from the host was less than subpar."

Atmosphere and Decor

Pros:

• "What a great addition to the farm-to-table restaurant concept for the Exton area with unique and tasty choices on The Breakfast Brunch and lunch menu combination everyone is sure to find something they'll thoroughly enjoy."
• "Their seasonal menu is also very creative."
• "Got the avocado toast which was very tasty and fresh - also tried the veggie omelet and sat outside - great and friendly service, very tasty coffee and over all a great experience - will be back for brunch opportunities."
• "The interior decoration was beautiful with the wood/rustic theme."
• "The decor is industrial and open."
• "Very nice setup inside with hardwood floors and a country feel."
• "This location is probably my favorite aesthetically. A good mix of rustic farmhouse charm with modern austerity."

Cons:

• "I couldn't hear my own conversation and we left quickly after eating."
• "If you want a noisy place with very different food you'll love it."
• "For me it was extremely noisy."
• "This place was cold, both in temperature and in personality."
• "Very rarely do I become upset due to service and wait times at a restaurant."
• "This place is immensely crowded during weekends, given it's a new establishment."
• "We watched multiple people walk out for the long wait."

Convenience and Efficiency

Pros:

• "There was a 45 minute wait so they put us on the list while we went shopping. Once we receive a text we came back and we’re sat immediately."
• "Our food came within 12 minutes and was just wonderful - so fresh, well presented and delicious!"
• "They have a good online check in option as they do not take reservations."
• "We used yelp to reserve our wait and the time we actually spent on line was much shorter."
• "Prices are very reasonable for unique dishes with healthier options."
• "The waitstaff was competent and timely."
• "It was an amazing experience. Super friendly staff. The price is right for the food you get. The portions are big and delicious. I definitely recommend for people to try this place for a good breakfast brunch and lunch. It's worth the time and money."

Cons:

• "Probably won’t be going back unless I don’t care about time."
• "I won't go back if it takes me 3 hours to eat breakfast, when later arriving people are in and out before you."
• "Service is not so good. Wait was long, but that's something you know. Frustrating part is people getting seated before you."
• "The service and food prep was extremely slow."
• "Horrible service. Restaurant was half empty yet they had a 30 minute wait for breakfast on a Monday morning."
• "Online wait-list is a joke."
• "Terrible logistics, the wait time on the website said an hour and we waited there for over 2 and still couldn’t get a table."