IHOP Reviews Summary

Service

Pros:

• "Our server Ryan was great!"
• "Great place to take the kids and the family with great service."
• "Every single week I go in I’m provided with above and beyond customer service."
• "Our server was extra nice and polite."
• "The servers are friendly and attentive."
• "Our server Krystal was so friendly and efficient."
• "The customer service is exceptional, beginning with the Jennifer the manager. She's attentive, courteous, and concerned about my experience."

Cons:

• "First of all we get there and they take down our name, say 10-15 minutes and 20 min later we go in to ask where we were in line and they said no one wrote your name down."
• "Weighted over 45 minutes to be seated and they told us 20 minutes."
• "Service was subpar. Our server kept disappearing, she forget a lot of items we ordered."
• "Sat there for over 5 minutes nobody came by to take order."
• "The service here is HORRIBLE."
• "It took over 10 minutes before someone came to our table."
• "We had to wait for 20min to make a drink order."

Food Quality

Pros:

• "The food was fresh and tasted great."
• "The food is great and portions are BIG."
• "Breakfast at it's very best, always warm and fresh."
• "Had the ABLT with onion rings. Bacon crispy, bread toasted perfectly and onion rings were perfect."
• "The food was good as it always is."
• "This IHOP is one of the best that I have ever visited. The food was very good."
• "The food is good."

Cons:

• "Paid twice more for a meal we didn’t want."
• "Food was less than average. Hash browns have some weird chemical taste & eggs don't taste real."
• "Some of the food was served cold. The bacon had black spots on it that honestly looked like mold to me."
• "While portion size was very good, the steak itself was like rubber and very hard to chew and many pieces couldn't be chewed and swallowed."
• "I ordered delivery through door dash and the food arrived burnt. The grilled cheese, the chicken tenders and the pancakes were all burnt."
• "The steak tasted like cardboard no flavor what so ever."
• "Food was awful. We’ve patronized IHOP Middletown location over ten years. Sadly the quality of service and food sharply declined during the past few months."

Cleanliness

Pros:

• "It's clean."
• "Also the restaurant was very clean including the rest rooms."
• "The owner keeps this place, clean & appealing."
• "The place looked very fresh and clean."

Cons:

• "Service is good, food is good but the bathrooms are extremely DIRTY!! SMELLY AND NASTY!!"
• "Restroom was dirty and it was 830am. This leads me to believe it wasn't cleaned from the night before."
• "Very unprofessional as well as disgustingly dirty."
• "Floors and table had stuff on them and the bathroom was so dirty with trash overflowing."
• "The employees in this restaurant are unsanitary, lack cleanliness and have no consideration of COVID protocols."

Management

Pros:

• "The manager know how manager the traffic. She is awesome."
• "Jenn the GM does an outstanding job of emerging Herself into the guest experience."
• "The manager, James, was helping cleaning tables and seating people."
• "The manager was on point she immediately notice an issue as we were being seated and addressed it in 2.5 seconds."
• "Thanks to James the manager for excellent services and the way that he resolved situation, have a great people skills and high work ethics."

Cons:

• "What a joke of a place! You best believe I will make sure no one I know eats there."
• "I informed the manager of all of this but nothing was done."
• "The manager didn't come over. Horrible."
• "Manager could use training. I saw him kick out some senior citizens because they didn't like the service."
• "The manager is useless. The staff, I don’t know what to say about them. There was plenty of them but no service."

Wait Time

Pros:

• "We were seated in under 10 mins."
• "I love coming for breakfast even if the line is out the door. They are fast but no rushing."
• "We were told 10 minute wait but it was only less then 5."

Cons:

• "Wait was absolutely ridiculous for food. 60 mins on Saturday.. not busy at all as it looked empty."
• "The restaurant was packed with a thirty minute wait."
• "We were there for 35 minutes at the table. Waiting for somebody to come over, nobody even came over and asked if we wanted any drinks or anything."
• "We were told the wait was 30 minutes to be seated but actually was over an hour."
• "Walked out after 20 minutes. Many empty tables, but the manager refused to seat anyone because the kitchen was backed up."
• "Expect to wait a very long time for your food after ordering in actual restaurant."