IHOP Reviews Summary

Service

Pros:

• "The staff guy with the black uniform and cap seems helpful."
• "Our server was very polite and after he introduced himself, immediately took our drink order."
• "Service is really fast and everyone I've encountered, from the hostess to the waiters are really friendly."
• "The waitress was courteous and attentive."
• "The staff is friendly and attentive."
• "Once inside the waiter made everything better. He was fast, clean, friendly with the little ones and very attentive to our needs."
• "Service was very quick, our waitress was exceptional."

Cons:

• "The worst experience I've had at a restaurant...waiter showed up about 15 minutes after we arrived, then took longer to take our order."
• "The server literally just walked away from us when we were trying to ask some questions."
• "Service person failed to check with my table."
• "They took forever to come and serve us all the employees seem to be on their phone."
• "The server clearly sees us waiting and so does other staff... after 10 mins of us standing the server comes up to us and tells us they aren’t seating anyone until 10:40 because there are no servers."
• "It took staff about 20 minutes to notice us sitting in the waiting room."
• "Service was terrible. They didn't check on there table, if you called a service they would say they'll be back and never come."

Food Quality

Pros:

• "Food was great-nice and hot food was the best I've had in a long time at IHOP."
• "Meals are satisfying and ample in size and quality."
• "Food always comes out quickly and delicious."
• "Best pancakes I ever had in my life."
• "Delicious tilapia florentine -- 2 fillets of grilled tilapia, on a bed of spinach covered with alfredo sauce."
• "The food was hot and delicious as always."
• "The food was delicious."

Cons:

• "Very poor quality food is being put out here, food is cold extremely overcooked just yuck."
• "Food was okay but came out cold."
• "Food arrived to the table cold."
• "Pancakes were flat and overcooked, eggs and hash browns were cold."
• "Omelette was very dry."
• "Food was cold and they served us barely any food!!!!"
• "The food was horrible."

Cleanliness

Pros:

• "Dishes, tables and booths were always clean."
• "The IHOP In Piscataway (Stelton Road) is always spotless."
• "Restaurant was clean and tables were nicely spaced out."
• "The place was not noisy. Background music was low, enjoyable."
• "It’s also nice and clean here and spacious."
• "Clean restaurant."
• "All that was in a meticulously clean environment."

Cons:

• "Floors needed sweeping and there were tables yet to be cleared."
• "We then sat at a dirty table and waited another 15 mins for our server to come."
• "My pancakes were overcooked. Honestly, I've had better pancakes at the local diner."
• "I noticed that there was a piece of wrapper from the straw stuck on the bowl."
• "The place isn't that Good the rugs carpet tiles smell bad and they keep the syrup holders dirty with old remaining syrup stuck to it."
• "French toast was not done. Raw inside. Sausage was rubbery."
• "Funny high price, she cleaned table twice with old dirty rug. and charge customer 15% to 25% tips."