Urban CoalHouse Pizza + Bar Reviews Summary

Service

Pros:

• "Service was top notch and very accommodating."
• "Our waitress was cheerful & pleasant."
• "We were served quickly, and accurately, server did an excellent job!! Definitely deserves 5 stars!"
• "Our awesome server Jen F. thank you Jen for being nothing short of professional, and always served us with a smile."
• "Service is outstanding."
• "The service was excellent with nothing rushed."
• "The waitress was very pleasant and attentive to us."

Cons:

• "Our table was full of used appetizer plates and napkins as our meals were brought out."
• "Not once did our waitress come and ask how our food was and then we were handed our tab without asking if we wanted anything else."
• "Service was terrible, waiter never came around."
• "She didn’t answer back any calls or emails when we had a few questions."
• "The server never asked how our food was or if we wanted anything else."
• "Waiter was really slow. Wouldn't go back."
• "Had to wait 20 minutes for anyone to notice I was there with a group of friends."

Food Quality

Pros:

• "The food is excellent!"
• "Pizza and Wings are great and the gluten free pizza is also excellent!"
• "The Margherita pizza was awesome! Kids loved the chicken tenders."
• "These are hands down the best tasting wings ever."
• "The sausage, onions, and peppers pizza were on point."
• "The food was delicious, the garlic bread, wings, and salads were excellent."
• "Food was very good, had the wings and a Sriracha burger."

Cons:

• "Pizza was okay, for being known as a hotspot for pizza it did not have a WOW factor for me or others, I ordered for."
• "The $40 pizza was not worth the money."
• "The special (buffalo chicken beat balls) were way too dense and dry."
• "The mostly unseasoned pizza dough is made from the ultrafine flour, so expect really thin fine crust pies."
• "Bottom of pizza was burnt, not lightly charred as coal pizza should be."
• "The pizzas lacked in seasoning, and were really lightly baked, which made them somewhat bland."
• "The pizza was soggy and the toppings were sparsely applied."

Atmosphere

Pros:

• "It's a cool little sports bar with top-notch wings and a decent happy hour."
• "This place has an exciting vibe."
• "The environment was cozy and comfortable and I recommend this restaurant for any kind of party."
• "Love this place. Located in The Galleria building which is cool in itself."
• "Cool vibe, great roasted wings."
• "The atmosphere is always comfortable, and welcoming."
• "Good music and a nice ambiance."

Cons:

• "One less star because the room they put us in was freezing and we had to wear our coats most of the time."
• "Kind of old decor, sat outside for early dinner."
• "Very tight seating and very loud."
• "The live band is loud, so I don't recommend kids."
• "But there was a really odd odor emanating throughout the restaurant."
• "Every time the door opened there was a blast of cold air."
• "Incredibly noisy."

Value

Pros:

• "Great food, huge portions, good value."
• "The beer selection this time had two really good beers."
• "Cocktails were tasty too."
• "The drinks were made to our order ... would go back...no problem!!!"
• "The local beer on tap was the most appealing advantage of this venue."

Cons:

• "The bill with tip was $180."
• "The salads are small and extremely pricey."
• "Pizza not good and generally pretty expensive for what you get."
• "For the Artisan pizzas they reduced the sizes offered from small and large to small and medium, but didn't reduce the price of the medium."
• "Decent food but definitely pricey."
• "It's a bar, with overpriced bar food."

Service Management

Pros:

• "Not only was she super nice but she found out what was missing and personally delivered it 20 minutes later!"
• "I lost my wallet and when I called, they had my wallet there waiting for me with everything still inside."
• "Eddie is a sweetheart and coordinated everything to our needs on the day of the party."
• "Our main waitress Ariana was also sweet and accommodating to everyone along with the rest of the staff hosting my party."

Cons:

• "The food was amazing, as usual but never in all my life have I been treated with such disrespect by a waiter that goes by the name of 'Richard'."
• "Almost none of the staff members were wearing their face masks properly, or at all, including at least one of the cooks who likely made my food."
• "Not one person coming or going wore a mask bar tender cleaning tables all they did was run rag under water no disinfectant used."
• "The service was not very good waitress did not ask if anybody in my party of 7 wanted a refill on any of our drinks."
• "I don’t recommend having her coordinate your party. She didn’t seem the friendliest."
• "Ordered takeout. Got there AFTER they said my order would be ready. They didn't even print the order to prepare it."
• "Ordered via Door Dash, two hours later...no food. No update, nothing. Horrible."