"I would highly recommend this company because the entertainment that they gave for 2 hrs was great."
"The kids loved her and her work."
"The kids had so much fun with non stop activities and we loved the magic show and live rabbit!"
"Ariel was absolutely crowd pleasing. She is beautiful, high energy and so respectful to all the children."
"Spider-Man had the best moves! All the kids were so excited to see “the real” Miles Morales Spider-Man and play games with him."
"The kids loved the entertainment and magic show!"
"The experience & the clown’s personality & performance were spectacular."
Cons:
"The “bubble show” was terrible. There was no bubble machine."
"Did one magic trick and paid over 300 for this package."
"The magic show was mediocre but everything else (balloons, face painting, cotton candy) was excellent."
"When the “entertainment” arrived, they were as quite as the sleeping kids throughout the “show”."
"The performers were not engaging with the children and you could barely hear them."
"Mediocre service and to take your money and run. I done even care about the money, i just wanted a happy and pleasant experience for my daughters second birthday."
"Face/Body painting was ok, balloon making was meh."
Professionalism and Punctuality
Pros:
"Great customer service and very clean rental when the rental got delivered they vacuumed and wipe down the item looks very amazing kid’s had lot’s of fun."
"Very professional & equipped for any occasion."
"The entertainers were nice and professional but the experience with the associates on the phone were quite horrible."
"They were professional and accommodating."
"The entertainers were on time and very professional."
"Both entertainers were very professional and enthusiastic."
"The team was very professional, arrived on time, and got to work as soon as they walked in."
Cons:
"The performers arrived over an hour late."
"Entertainers showed up at 7 after cake was cut and half our guests left."
"The entertainers were 1 hour late to the party."
"ARRIVAL WINDOW was from 7:00 - 7:30 NOT 9:00 P.M. Claiming a flat tire but then when I spoke to a representative they switched it to “traffic”."
"They canceled last minute & showed up at the same time as the professionals I was lucky to find last minute."
"The entertainers were 2 hours late. they ran out of gas, and I had to go pick them up off the expressway."
"The same staff member rushed an 1hr 30min package because they were late."
Customer Service
Pros:
"I’m soooo beyond happy with the service! Will always recommend them to everyone!"
"They were very upbeat, accommodating, and made all the kids and guests very happy!"
"The booking process was hassle-free and Sally usually responded to our emails the same day."
"They were very quick with booking and followed up with us prior to our event."
"The staff was easy to work with and they are so nice."
"The staff was very professional and the girls at the office were very kind and friendly at all times."
"They follow up and do everything you request."
Cons:
"25 stranded children today. Great job Blue Balloon and kudos to Sally for royally messing up this party, the date, and the arrival times."
"This is the second time I have used Blue Balloon Parties and this time around was AWFUL!!"
"Your associate was continuously talking over, very 'calmly' condescending and again with the threat 'everything is recorded'."
"A lady with a very condescending tone didn't allow us to talk."
"Your associate accused us that we agreed to find parking in front of the street, when actually what we said is that we will try to do our best."
"A simple apology would have been enough here, but as your associate, you are just trying to make your point without empathizing with your customers."