"It’s like walking through a museum, but with coffee of course."
"Amazing ambiance."
"It is a place with style."
"From the moment you enter, you are enveloped in an atmosphere of sophistication and style."
"The decor, with its classic Ralph Lauren touches, exudes a timeless charm that makes you feel right at home."
"The atmosphere is calming and welcoming."
"Very beautiful high class atmosphere."
Cons:
"The ambiance impression was a bit spoiled by the bathroom experience - the fabric wallpaper was left torn half way."
"The vibe inside is bleh."
"Somewhat pretentious, and overrated to be honest."
"Pure chaos as some people try to wait in line to get table service while others try to enter takeout line then get their takeout coffee on the serviced tables."
Service
Pros:
"The staff throughout the waiting and ordering process were all very polite and efficient."
"The staff was as really lovely too."
"Such a friendly and quick staff."
"All of the employees were really kind and the coffee was delicious."
"Everyone who worked there was super patient and professional."
"The staff is genuinely nice."
"Both baristas were so nice too."
Cons:
"The cashier was a misanthrope."
"Horrible experience with the three baristas that were working today."
"The cashier was very rude."
"However, the service was disappointing."
"The tall white server guy with brown hair was extremely rude and unprofessional!"
"The staff was very rude and had said very rude comments about me."
"Terrible customer service and worker staff."
Price
Pros:
"Prices are very reasonable and comparable to Starbucks."
"The price is very affordable it’s fancy place but not overpriced."
"The price aren’t excessive just because of the brand so just for that it deserved 4 stars."
"Prices are not as high as one might expect for a designer coffee shop in the Polo flagship store."
"My friends have also reported that the coffee doesn’t cost any more than other less elegant cafes."