"He was incredibly knowledgeable, polite and professional."
"For starters, I didn’t feel like a customer, I felt like a guest."
"I went to this store and had such speedy, thorough customer service that I have become hooked."
"Was greeted upon entry and was helped in picking correct shoes for my son."
"Thank you Stephanie (not sure on spelling) for helping me place an order for a pair of shoes out of stock in your location and making it quick and easy."
"The staff was great, very knowledgeable, very chill."
"Great store. Friendly staff. Go above and beyond to help you."
Cons:
"It is my second time visiting the store, none of the employees are willing to help."
"Yet I was there for 20 mins and nobody asked me if I needed help."
"Really unpleasant staff. Curt when I tried to return something."
"Shop nice, people was attending us really disappointing, zero interest and very slow."
"The woman who 'helped' me (Bette) was AWFUL."
"This is the worst new balance store I have gone to. The sales associates could care less about helping out anyone who doesn’t look like they work in an office building."
"Terrible customer service. Rude employees, everyone in the store stares at you."
Product Availability
Pros:
"They have a lot on display, but not all are in stock."
"Great inventory. They had my size."
"They have a lot of options."
"Always a pleasure and good variety of shoes."
"There’s a huge selection of inserts well stocked in all sizes."
"Great updated selection of shoes!"
"Really nice store with some really great things."
Cons:
"They actually have very little at the store. You're better off looking at other no name stores in the area- they all have a bigger selection of this brand."
"Extremely poor selection of shoes. you are better off using the new balance web site and sending back those that do not fit rather than wasting your time."
"They didn't have some of the kids sneakers in my son's size so he couldn't try them on to see if the feel was good."
"Very limited choices."
"Somewhat limited selection in shoes for a larger store."
"Unfortunately most things we liked the sizes were not there."
"Not a great selection. And despite a zillion employees on the floor, none helped and all actively ignored shoppers."
Store Experience
Pros:
"I love this store and I feel so good in this place I recommend everybody to go in New Balance when is in NY. Lol the music everything is perfect!!!!!!"
"Next time we'll skip online and go directly to the store!"
"The store was beautifully layed out and the staff was both professional and excited to get the chance to help."
"Despite being in 5th Ave, this New Balance store tends to be less crowded and hectic than many other stores that are located along the strip."
"The vibe is always positive and energetic (especially on the weekends), making the shopping experience just that, an experience."
"This establishment is a 5 Star class act."
"Great store experience, look for Barbara Collier! Barbara will take the time to make sure you leave with the proper shoe. Wonderful experience and customer service."
Cons:
"After driving from NJ and waiting in line for 25 minutes, they closed an hour early."
"Numerous times over the past few years of frequenting this store, this location would just randomly close early or not open at all at their discretion with a paper note on the door."
"We were kept waiting pointlessly outside the door at -27F in the cold... I saw a senseless rudeness from the store employees."
"The Manager completely ignored me and my girlfriend while we had been standing waiting for him for 5 minutes to resolve a problem we were having."
"Worst shop staff ever! Came up there 6.45 pm, store closing at 7.00 pm, but the staff did not let us in."
"A terribly crowded store with even worse customer service."
"They should update their store hours. I am in a hurry and needed sneakers. Website says 10 am open and when I arrived, the sign on the door said 11."