B&H Photo Video - Electronics and Camera Store Reviews Summary

Customer Service

Pros:

• "So many staff always at hand and quite helpful."
• "The staff was incredibly helpful, professional, and friendly, with smiles all around."
• "Not only did they respond quickly, but they also offered a quick and hassle-free exchange for my faulty flash."
• "It's reassuring to know that B&H values their customers and is committed to resolving any issues promptly."
• "Came in today during one of the busiest days at B&H I've ever seen, and was still given A+ customer service by Barry."
• "The staff was knowledgeable and helpful, and the store had a great selection of cameras and accessories."
• "Everytime i order from B&H PHOTO im always super impressed with how quick it shows up to my house!"

Cons:

• "This place has the worst customer service known to man."
• "Very dis pointed about how they deal with customers, I did order printer online, used they rated 8 of 10 and when printer arrive this printer was not proper pack and was broken also ink was empty and no paper roll."
• "Absolutely worst customer service."
• "I am extremely disappointed and frustrated with B&H Photo and video Online Store."
• "Their support team was unhelpful and just told me to contact someone else."
• "While the products are outstanding, the customer service is abhorrent."
• "I do not recommended this company at all, do not waste your time and money."

Product Selection & Availability

Pros:

• "Was looking for a small camera bag for son who had very specific wants. B&H has a very large selection of bags meeting his criteria."
• "Right away I loved the online store, the deals, and quality of products they provided."
• "Variety of products and combos to choose from at great prices."
• "They carry optical gear like binoculars and telescopes, drones of all sorts, photography equipment from amateur to pro grade."
• "The store boasts an impressive collection of camera equipment that's nothing short of comprehensive – from beginner-friendly options to professional-grade gear."
• "They have mostly everything you’d ever want for cinematography or photography."
• "This place has it all! You can get every electronic you can think of."

Cons:

• "I will say that I actually thought it would be much bigger, based on what's available and compared to the Fry's Electronics from years ago."
• "Unfortunately, this is a bad Sony product. B&H's response? Tough."
• "B&H does not accept returns of laptops, TVs, and many other items once the packaging has been opened."
• "Ordered a NEW Odyssey G9 online. They sent me an open and/or used monitor."
• "Bought silverstar ar 5000 voltage regulator... b&h return support reject the return because the plug is cut."
• "I purchased a brand new DJ controller, but when it arrived, the packaging was damaged, and so was the product with visible marks or wear and tear."
• "Upon unboxing it, I noticed various issues like malfunctioning gimbal, calibration problems, and it would power down after just five minutes."

Shipping & Delivery

Pros:

• "Shipping is fast and every order I've made over the past few months has been perfect."
• "Amazon kept pushing back the arrival date on an order I needed to get, so I just cancelled it and looked up online where I could get the same product. Turns out, B&H- and I could pick it up the same day so no wasteful shipping."
• "B&H had it on my doorstep next day."
• "Shipping was fast, and my items arrived well-packaged and in perfect condition."
• "Moreover, they ship insanely fast."
• "The shipping is faster than Amazon which is crazy impressive."
• "Delivery is Speed Racer fast, packaging is top-notch, and prices are fair."

Cons:

• "Wanted to buy something for my wife for valentine's day. I ordered from them twice, both times the order stayed stuck for several days."
• "Now I was at work Monday morning and I received an email that my package was delivered! After checking it, I found out it was delivered to New Jersey….and I live in Michigan."
• "Ordered on 4/25. Today is 4/29. Order not even touched. Expected to ship on 5/1. No understanding for such a poor customer service."
• "I got the run around while on a back-order for a camera."
• "Bought $1200 printer, 2 day delivery. Delays in shipping, no problem. A week later after contacting them I find out shipment returned to sender because sales rep entered wrong address."
• "Unfortunately, it took 14 days to deliver, the box looked like it had been thrown around and damaged."
• "Will never be using this company again. My product came damaged and when I returned the item they said they could not take it back because it was damaged."