Best Buy Reviews Summary

Customer Service

Pros:

• "Excellent customer service and support."
• "I heard the voice a real person. Literally, after 4 days of calling, hours holding and online chatting, FINALLY, a real person."
• "Once again, had an amazing experience at Pacific Kitchen & Home at Best Buy."
• "The employees here are pretty knowledgeable and I usually can get my questions answered fairly quickly."
• "Most importantly, the staff is friendly and knows their stuff, without being overbearing."
• "Staff was pretty friendly, and the area was well kept."
• "Every single employee that saw me said hello."

Cons:

• "One person at the register who was moderately rude and all the employees were on their phones talking instead of working."
• "Staff is un-knowledgeable and pushy for a sale."
• "Always have to wait 5+ minutes in the checkout line regardless of how busy the store is."
• "Every time I come in here it literally takes 20 plus minutes to get someone's attention."
• "Useless staff would rather talk and joke around and not help the customers."
• "The rep there was very snooty, short and irritable."
• "Staff acted bothered when i asked for help bringing the tvs in."

Product & Pricing

Pros:

• "I feel in love with nearly all their fridges 😂 I have never seen a fridge with a display!"
• "Such a good store! Always clean, lots of great products and the prices are always fair."
• "I'm also really happy that I finally found a place where I can get all the Bissell products for my vacuum cleaner!"
• "Even though they didn't have one of the items I wanted, they were very helpful in telling me how to get it."
• "Got a washing machine that would fit down my basement steps."
• "They also have a ton of smart home products and they are never out of stock."
• "It's a great place to see a lot of electronics in action."

Cons:

• "Plus the item in question is nearly double the price I paid through an online vendor."
• "EVERY respectful business has 30 days for a refund of the difference, BUT not Best Buy!!"
• "Despite the stores size, they are quite limited in computer and surround sound options."
• "There are not enough people on the floor to help everyone."
• "Stuff's overpriced, man."
• "Their phone accessories are way overpriced."
• "I purchased a $200 backup camera for my car and was quoted $99.99 for installation. When i called to make the appointment to have it installed I was told it will cost me $230."

Store Experience

Pros:

• "Very clean store and easy to browse!"
• "I love best buy. I can spend all day just looking around and playing with electronics."
• "Josh from the phone section was very helpful, patient, understanding and informative."
• "Salesperson was Quinn. He did an amazing job helping us choose a laptop to replace the recently broken one on Christmas Eve no less!"
• "After purchasing a new microwave online from Best Buy, which had the best price among many retailers, we were easily able to arrange for curbside pickup."
• "Curbside process was great."
• "They have hand sanitizers station throughout the store, so that you can sanitize frequently as you get hands-on with all the latest devices."

Cons:

• "The parking lot is awful, difficult to find, and no handicap parking!"
• "One star for not receiving phone calls at the local.store."
• "The entire store seems SO unorganized and dirty."
• "The manager's response was equally disappointing."
• "The Best Buy in the Poughkeepsie Galleria is probably one of the oddest Best Buys... It is disorganized and just seems.... dirty."
• "There were no products on the shelves."
• "No air conditioning."

Management & Policies

Pros:

• "With such great management at this store I will always shop here."
• "Bought refrigerator Price matched within two weeks with NO hassle."
• "Was able to exchange outside of exchange period."
• "Absolutely amazing experience. Went to pick up a highly sought after gaming console, 5th edition, and not only was the purchase SUPER EASY compared to other stores, but the pick up went smooth and problem free."
• "I really like coming to this store. My pick-ups are always ready."
• "Great Best Buy, I go there all the time to use their pick up at the store."
• "I was impressed by their selection. And the staff was friendly and helpful. I bought a computer and I checked online, I really only would've saved a few bucks by buying it online as opposed to at their store."

Cons:

• "Do not purchase total tech for $200 it is a rip off make sure you read the fine print."
• "Worse customer service I ever encountered. Bought a TV there, got it home and the screen was broken."
• "Do not shop at Best Buy, I bought a dell laptop from them, within one month the keys were falling off and it had slowed down to a point it was unusable."
• "The only brick-and-mortar store left to buy electronics and appliances."
• "There is no leadership to be found with very poor mismanagement that starts with the General Manager."
• "Best Buy is great, but the 3rd party carrier who they use (FedEx) is a disgrace."
• "I strongly advise against using Best Buy for any appliance purchases, as they have demonstrated a blatant disregard for their customers' satisfaction and well-being."

Geek Squad & Technical Support

Pros:

• "I called geek squad waited 1/2 hour, when Fabian picked up he asked my name and phone number, I told him I would rather not and he would not help me."
• "Bought a stove, fridge and 65inch tv here and had the geek squad install the tv."
• "The Geek Squad staff was really helpful."
• "Everything I have bought from them too has worked excellent besides a laptop but they fixed it."
• "Their sales associates spend as much time with you as needed to help you determine the right purchases for you."
• "Geek Squad employees Mohammad and Steve both did a phenomenal job."
• "I had purchased a computer at another location I am an online grad student and I had a big test in 2 hours. There was a problem with the computer. I brought it in and explained the urgency to the Geek Squad and they handled it immediately."

Cons:

• "Geek squad is the worst company."
• "Purchased a protection plan June 2023 because the sales representative explained that it would cover the repairs of any electronics or appliances in the home... 10 months later my washing machine had a issue... I was supposed to get a full refund of the fraudulent service I could not use... but instead of my full refund I got $15.95 that would be mailed in a check at come point."
• "By far the worst geek squad/service I have ever had."
• "Geek Squad service is by far the worst."
• "Tech in Best Buy in Gallery Mall don't know how to set up game console to TV."
• "this store deserves zero stars, I am not sure who is responsible for deliveries, but the delivery guys have zero customer service."
• "I bought tv at Best Buy no instruction in box how 2 hook up game console and on tv instruction doesn't work."