"You guys are the best it was my first experience with e scooters and the experience was amazing I would highly recommend levy, the customer service was top notch."
"The people who work here are great with answering questions and are super professional."
"Their customer service is very responsive."
"The customer service is sublime as well!!"
"They’re very friendly, happy to help, and you can actually speak to them right there in the store."
"Super happy with this company! Had an emergency with my wheels they took it and gave me a free rental while they fix my scooter."
"Without exception, this team has been there for me with knowledge, patience and good humor."
Cons:
"Great scooter, horrendous customer service."
"I really wanted to like this scooter but the companies customer service was awful."
"Owned a LevyPlus for almost a year now and am generally disappointed. Too many small issues and terrible customer service."
"This company has THE WORST customer service you will EVER come across."
"Been having a lot of problems with my scooter after Purchasing since the FIRST WEEK, I’ve visited the store almost 3 times now and the men there are very dismissive to my issues."
"Unfortunately I need to update this review and my advice is to stay away from Levy."
"They then suggested I buy, at my cost, tire goo… from Amazon. Talk about not standing by your product."
Product Quality
Pros:
"I've been using the Levy Electric scooters for the past few days and I love it."
"Man Oh Man, This Is The Best Scooter I've Ever Experienced Having. Between The Comfortability And The Sleek Design, It's Super Convenient And Rides Smooth Too."
"For the price, Levy is a high quality product with the unique removable battery, engine that is strong enough for most, with pretty intuitive controls, and responsive support."
"It's perfect for getting in and out of the city quickly."
"The scooter is very well built, quick (however SUPER safe due to the very responsive breaking system that’s built in)."
"It is a sturdy scooter and the tubeless tire makes for a smooth ride."
"What I love most about it is the lightweight interchangeable batteries, which you could switch out under a minute."
Cons:
"Product breaks quickly every 3 months for battery and every 2 weeks for the wheels."
"But after that, the battery begins to lose its power, and it hits to15 mph for only 10 mins even fully charged, then it slows down to 4-6 mph."
"First scooter I bought was a lemon."
"I’m very disappointed with the battery because it dies quite fast and it also made me think that maybe they sent me the old one."
"Garbage product starts breaking after a few months and made cheap but sold extremely expensive."
"Not even a year old, when it suddenly stopped turning on."
"The worst company ever scammers they send me 4 scooters all came with broken screens and refused to return them."
Usability
Pros:
"They run very fast...even for me (~200 lbs) and is a legit alternative for commuting."
"Once we figured out which barcode to scan and set up the app it was easy going."
"Super easy to get going, and it’s got all the essentials like turn signals and a beefy headlight for those late-night rides back from the library."
"Picking up and dropping the scooter is seamless, and the scooter itself operates flawlessly."
"It was our first time trying them and it was super easy."
"I also take it with me in the subway sometimes, very doable too."
"Using Levy scooters to zip around UConn is a total game-changer."