Apple Lehigh Valley Reviews Summary

Customer Service

Pros:

• "Ally the genius was amazing she fixed / replaced my iPhone while answering all my silly questions."
• "She was professional, knowledgeable, helpful and friendly."
• "Matty was the most patient and friendly sales representative I've ever encountered."
• "The gentleman that helped me was named Abraham. He was so confident & calm and handled everything so beautifully."
• "Alec and Josh (Josh was being trained) were extremely kind, considerate; knowledgeable, and helpful!"
• "Nick from the Apple Store was so awesome."
• "The staff were incredibly helpful and knowledgeable."

Cons:

• "Manager in Whitehall Apple store has no idea how to work with customers. He is unbelievably rude."
• "I will never go back, you need to honor your appointments!"
• "She took my phone and rudely told me you you didn’t do the last update."
• "They even assign you at the wrong table, so the technician would take even longer to talk to you."
• "It takes less time to finance a car. Apple needs to get it together."
• "Rather than fixing a problem, they just blame you for the problem to make sure the warranty is not applicable and try to get you to buy another computer."
• "Can I give ZERO stars? I don’t have an experience because in order to get an appointment you have to know what you are doing in the distant future."

Appointment and Wait Times

Pros:

• "I was greeted for help the moment I sat down and had my phone handed to me for free in a matter of 20 seconds."
• "Place is very crowded but I did not Waite long at all."
• "The time between me being checked in and my meeting with an associate to diagnose and identify the issue was about 10 minutes."
• "I was given my new iPhone without any questions."
• "Even though I was late by a few minutes, they still seated me within 2 minutes."
• "I arrived by my appointment time. Was checked in immediately, had a tech come help me out no more than 10 minutes later."
• "It was so easy to make an appointment and they saw me on time."

Cons:

• "I was set up for a genius bar appointment at 3:30 but was not able to get in until 4pm."
• "Our wait time for them to look at my phone was over 45 minutes."
• "I request for her to fasten the process since it took 2 hours instead she ask unprofessional questions like where u eating tonight and at least you will get your trade in money to pay for the restaurant."
• "I have waited 3 f*****g hours for Them to say oh sorry you have to leave ur phone and pick it up in 2 more hours and pay $99 for your screen damaged."
• "When I arrived they stated there would be over an hour wait even though I was there when they opened the doors at 10 a.m."
• "I’d much rather have made an appointment for another day than be strung along for almost 2 hours."
• "After spending 2 hours and a 1/2 in the store, a technician named Chris. Tell me that I have to come back another day."

Technical Support and Repairs

Pros:

• "Every tine I went, I got the clarity and fix I needed, headache free and I did not have to pay."
• "In two hours, they’d finished the repair (albeit unsuccessful) and supplied me a new phone of the same model and color and helped me setup and restore from iCloud."
• "Not only did they fix the space bar, they replaced the entire keyboard, cracked screen, new battery, and logic board. For FREE."
• "The technical team was knowledgeable and helpful. They were able to identify the problem and get the problem fixed in a timely and effective manner."
• "My MacBook was serviced properly in 5 minutes, and all my questions were answered."
• "The technician went out of his way to explain and ultimately get my phone fixed with the warranty."
• "All the geniuses who assisted me were extremely polite, knowledgeable, and fast."