"The staff at Best buy and The geek Squad and the customer service all seen to be very helpful a professional."
"The staff was very helpful but not too intrusive."
"The gentleman helping me was very knowledgeable and patient."
"Shane one of the managers stayed well beyond business hours, addressed my issues, and gave me a solution."
"The staff at this location are friendly and helpful."
"Michelle Hughes was absolutely wonderful with Us."
Cons:
"Went there to purchase a phone. There were a number of sales people standing around. No one approached me."
"When I visited a few days ago, there were more employees in the store than customers, all grouped together in deep conversations about their personal relationships and weekend plans."
"I was passed on to three different employees before I was told that it was a discontinued item."
"Terrible customer service!! DO NOT BUY APPLIANCES HERE!"
"Ppl here are always in a bad Mood."
"Cant stand this store. The phone sales people dont know anything and only want to sell the most expensive thing."
"NO ONE was in line at Greek squad, yet they told me they could not help me, that I would need to make an appointment for later that week."
Product Availability and Stock
Pros:
"Placed an online order. Part of the order was ready for curbside pickup the same day."
"They fill the store with relevant product and make sure the displays here are working and clean."
"Order was ready for pickup in under a hour."
"Purchased a security camera online and it was ready for pick up same day."
"We purchased two up-to-date Ipads and two Sony headphones for a great price."
"Great deals. Large selection."
"Everyone here was helpful. Meet a Nice Lady who was from New York just I'm and she knew some of my family members."
Cons:
"Surprised this place isn't out of business yet like Bestbuy in Newark is. Every time I go in here they never have what I came in here looking for and you have to order it online to the store which I might as well as just order from Amazon and skip them altogether."
"About half of the higher end receivers were previous year models."
"Ordered an amiibo online for pickup... walked in and them tell me it was sold out and they can ship it to me."
"This Best Buy has gone way down in recent years. Went there today and most of the shelves were bare."
"Intended to buy a laptop... the computer was out of stock in the store as well as online."
"This particular Best Buy has a great layout, and my only complaint ever is that they're often sold out of what I'm looking for, be it a PS4 or Laptop, but they are ALWAYS ready to order them in for you."
"Two years in a row I have placed an order to pick up in store only to have the order cancelled."
Store Experience
Pros:
"It is very nice going into Best Buy and be able to just look around at the astounding choices of electronics."
"The store is organized, check out was easy."
"The variety meets expectations, and the competitive pricing is definitely a plus point for budget-conscious shoppers."
"Best Buy will price match the competition."
"It is always an enjoyable experience shopping at Best Buy. The customer service is top notch."
"The store offers a decent selection of products at good prices."
"One of the largest electronic store in Dover Delaware. Lots of parking place surrounded by various an good places to eat."
Cons:
"Now with COVID, shopping here is a real pain in the tuches."
"However, the major downside of my experience was the noticeable understaffing."
"Store is kind of old and run down, and the staff is so so at helping you."
"Additionally, the store itself feels like it’s in need of an update."
"Best Buy is my store, but clearly you can see this store is having problems; poorly stocked shelves, gaming section was abandoned, and everything out of stock."
"Their inventory is usually mediocre stuff that they keep in stock anything interesting that might lure you to come to the store in person they only have available online."
"Even with retailers having stock issues continuously since covid, this was the most empty store I've been in."