Nissan of Staten Island Reviews Summary

Customer Service

Pros:

• "The service was swift and efficient, I will always recommend."
• "Service rep is amazing, noticing that I need assistance, she made an effort to accommodate me all throughout the process."
• "The service at the counter is always amazing."
• "Everyone at Nissan was friendly, helpful, and not pushy."
• "The staff were attentive, efficient, and professional."
• "Each time I went I experienced great customer service and left very satisfied."
• "Everyone was helpful and courteous."

Cons:

• "The receptionist asked for inappropriate information that could have affected my credit and it gave the impression of fraudulent behavior."
• "No service advisor is at service desk, cashier apologizes and scrambles to find a service advisor for several minutes."
• "Not coming back. Salesperson approached me in the waiting area and the way he began talking to me as if I owed him money.. very rude, dismissive and disrespectful."
• "Horrible service was originally told we were going to get a rental car vehicle. That was a lie."
• "Went to Nissan to buy out my Sentra. Nissan Motor Acceptance Company quoted that my buy out price would be $13,261, including taxes. Dealership charged me in over $18,000."
• "The service department charged me an extra fee for using a credit card and not paying with cash."
• "I have never received such horrible service at a Service Department like I've received at Staten Island Nissan."

Sales Experience

Pros:

• "FLAWLESS! Just got my 4th Nissan Pathfinder, first time at this dealership, brand new showroom with great amenities, they had my car ready to test drive it and ready for me to take it home, the whole experience was exceptional."
• "THE PRICE THEY INITIALLY SAID WAS THE PRICE I PAID."
• "Absolutely Wonderful Experience!! The staff is professional, new showroom is bright, lively, new, beautiful & FUN."
• "An absolute pleasure leasing a car from Nissan if SI, the team worked effortlessly to get my son into a new Sentra."
• "The entire Nissan team managed to be attentive and phenomenal multitaskers all while dealing with the chaos of a busy showroom."
• "The sales team was very helpful and very accommodating."
• "The sales department works with you on your car choices: there is no pressure to purchase."

Cons:

• "They ripped me off on the price of the car."
• "I went There for scheduled appointment and while me and dealer walkint to car he directly told me +4.000$ for sticker price."
• "Nissan of Staten Island is literally price gouging its’ customers."
• "Went is the dealership yesterday to try to work out a deal on a Nissan Ariya. Their pricing was completely unfair."
• "I will Never own or buy a Nissan ever again after dealing with their service department."
• "They wanted an insane amount of money for the buy out price."
• "The salesman 'Patrick' and I hammered out a price on a certified pre-owned 2010 Rouge advertised on their website... When he wrote up the sales form, he added $600 worth of fees."

Facility & Amenities

Pros:

• "FLAWLESS! Just got my 4th Nissan Pathfinder, first time at this dealership, brand new showroom with great amenities, they had my car ready to test drive it and ready for me to take it home, the whole experience was exceptional."
• "Absolutely Wonderful Experience!! The staff is professional, new showroom is bright, lively, new, beautiful & FUN."
• "There’s food on the premises, coffee and a waiting area with a TV."
• "The new management is well trained and knowledgeable. The customer waiting area is comfortable & warm, serving fresh Nespresso & Cold Water."
• "The showroom was elegant, the hospitality was genuine."
• "The Establishment was very clean and organized the whole staff from the service guy to the GM where very presentable and nice and intuitive."

Cons:

• "After being sent to the service center by Dan, the manager, who assured me everything would be fine and I had nothing to worry about to get the car detailed - only be told that 'the detail guy isn’t in today'."
• "Furthermore, when they left my car outside, they left the driver side window open and found a puddle of water in handle where you open up the door."