Nissan 422 of Limerick Reviews Summary

Customer Service

Pros:

• "Everyone there is very friendly! Mike in the Service Dept was excellent!"
• "The staff was very friendly, and eager to help, and helped us reach our goal in payment and in which vehicle we were hoping to obtain."
• "The service advisor Steve was helpful and friendly."
• "Everyone is accommodating and friendly, especially Stephen Spry who is my go-to man."
• "The staff was friendly and courteous and Moses helped me throughout the process."
• "The service staff is very helpful and courteous."
• "The employees of this dealership were very friendly and helpful."

Cons:

• "I had an appointment set up to view it but with the other sales the finance and shop staff were short and so they got backlogged by 3 hours."
• "Every time he went to go check if he could offer a little perk, he was shot down."
• "Plus the guy at the counter was just not interested in doing his job and had a smug attitude about everything."
• "I was told that hundreds of dollars of unnecessary work need to be worked on my car that were not necessary."
• "Please leave me alone you are harassing me via email."
• "They did not so they got $55 to install an air filter, I will not return for this ever again."
• "I will never be buying a Nissan again because of the awful experience I had with Stephen."

Sales Experience

Pros:

• "Had a great experience here purchasing a new vehicle."
• "Joe Rapp! It was my first time buying a car and I had the absolute best experience!"
• "I definitely had a great car buying experience here."
• "Got to sample the car inside and coffee was provided, the car we wanted 'sold out' but Liam McCullough and the Management team in Royersford/Limerick found THE PERFECT car that week which was faster than we expected!"
• "Brad Foltz made it quick easy and for the most part painless."
• "I bought 9 cars in my lifetime this was the only time I wasn’t harassed by staff and no haggling with my purchase!"
• "This dealership was the best experience I have ever had!"

Cons:

• "Was very busy during a sales event so we were there for 3 hours discussing what we wanted."
• "I'd ordered the car a year prior."
• "The only reason that the experience didn't exceed my expectations was the wait time to get the car."
• "I got there on time at 4PM and didn't leave until 8PM."
• "Failed me for inspection for something they have passed 5 years in a row and now all of a sudden want to raise a fuss about it."
• "Enjoy the extra cash you got for me you will not get it again."
• "Will not be returning again ever."

Service Quality

Pros:

• "I had an Oil Change and Tire Rotation on Wednesday and I was done in under an hour with outstanding Customer Service and Professionalism."
• "They clearly communicate the work they do, patiently answer all questions, keep the car immaculate, provide a free car wash."
• "The team got the work done more quickly than I had expected, and the fact they washed my car before returning it to me was an added bonus."
• "Great experience with service dept for repairs with my altima."
• "They even checked my Rogue for a recall that had been issued, and verified my vehicle did not need any parts replaced."
• "The technicians complete the work with skill and reliability."
• "My car was serviced promptly and efficiently."