Altitude Trampoline Park - York Reviews Summary

Facility and Cleanliness

Pros:

• "A really nice trampoline park with good hours of availability and standard pricing."
• "The location to be quite welcoming, thanks to its well-lit and generally well-maintained environment."
• "2 of the foam pits had brand new cubes in them."

Cons:

• "This is the most disgusting jump facility that I have ever been to!"
• "The place was a mess."
• "It’s filthy, still branded as the prior name on half the old equipment not to mention there weren’t any paper towels in the bathrooms."
• "Foam squares are falling apart."
• "The front doors are so dirty you cant even see out clearly."
• "This place was beyond filthy."
• "The entire facility was dirty."

Staff and Management

Pros:

• "The staff now is much nicer and they offer a monthly membership, so the prices are a lot more reasonable."
• "Manager even made my daughter a beautiful necklace on her break."
• "The staff was friendly and helpful."

Cons:

• "This place is poorly managed. Young people/teens in leadership."
• "Our original host never came over to provide any service."
• "The guy that I talked to about the issues was extremely rude and refused to give me the owner's number to contact."
• "Staff member rudely said 'It's not that big of a deal'."
• "Very rude customer service, I don’t think people there actually care about anything."
• "The 'general manager' is a joke!"
• "Teenagers working there with attitudes and disrespect."

Value and Pricing

Pros:

• "The membership price is good and the kids have a blast."
• "We all got memberships and it's already been worth it! We love it here as adults and the kiddo loves it too!"
• "The prices are better than Adrenaline’s were and they offer the membership option."

Cons:

• "70 some dollars for 3 kids to jump for 2 hours. Pretty excessive."
• "Never sign up for Altitude trampoline membership!!! Rip off!"
• "Stay away from this place, and DO NOT purchase a membership!"
• "Membership is a scam, they make it impossible to get out of."
• "The amount of money that you'll pay for that is through the roof."
• "Shameless price gouging to unfortunate cost of living prices."
• "The snacks available were, unfortunately, overpriced."

Safety and Supervision

Pros:

• "The emphasis on safety is evident with well-maintained equipment, attentive staff, and clear safety guidelines."
• "Things seemed safe and secure."

Cons:

• "Then you have teenagers in dodge ball area being way to rough."
• "Also, the teenagers working don't monitor the kids at all, just stay behind the counter."
• "So many kids and not enough adults in that place."
• "Parents don’t watch their kids and there is never enough employees to watch all the kids completely disregarding the rules."
• "There's no enforced rules especially when there are little kids jumping and bigger kids are doing flips."
• "Staff was goofing off and not enforcing any rules, often huddled talking instead of working."
• "Older kids were running around knocking kids over in the kid zone meant for smaller kids."