DEFY Wayne Reviews Summary

Customer Service

Pros:

• "Staff is super friendly. Our party host, Sebastian, was awesome and took care of everything...soup to nuts."
• "Our host Ash was AMAZING. He was Extremely attentive and made sure we were good throughout the entire length of the party."
• "The customer service was excellent I want to thank Chris she was excellent!!! She was so attentive and very sweet."
• "The staff was so helpful and pleasant- especially Barbara, who helped us get checked in."
• "Barbara was wonderful and incredibly helpful in guiding us through admission."
• "Staff Carlo is super helpful with my purchase today!"
• "The staff was very friendly and seemed to be very attentive to the kids on the floor for safety."

Cons:

• "I am not willing to give money to businesses that have +1 very shady / unclear pricing practices with very bad management that basically dismisses their customers."
• "This review is in regards to party booking. The company has a terrible online party booking system."
• "The manager needs to get the store together. Remember customers come first. Not apps on your phone."
• "So I had a great time..however, there is a customer service representative cashier who was a bit abrasive."
• "Extremely bad experience with the front desk, the lady took about 45 minutes checking the people in front of us in."
• "The front desk person was annoyed I needed them to look up our reservation."
• "I ask for a manager and HUGO advised me he had no way of honoring what their phone systems says."

Pricing and Value

Pros:

• "It was very affordable."
• "The monthly membership price is almost the same cost as a single day pass, so it's well worth it if you intend to go once a month or more."
• "The price of admission is much more reasonable then skyZone which makes this place much more appealing!"
• "And the memberships they offer are of great value."
• "Very nice not too many people.and thats a good thing.the price was good."
• "Parking is in the garage."
• "Parking is plentiful, tickets are not too expensive."

Cons:

• "The price of water and other drinks are extremely overpriced."
• "The price of entry has jumped from $18 to $25 for each child."
• "They said that’s going to be $102 including taxes and socks for three people."
• "They’re only selling “memberships” at the location."
• "The price is to damn high for kids to jump only for a hour for that price they should enjoy about 3 hours than only 60min of jump time."
• "Checking in was terrible! You can pay with a credit card for socks but not for jumping."
• "I cannot believe the dirtiness of this place."

Cleanliness and Maintenance

Pros:

• "The facility is brand-new so it is nice and clean and well-kept."
• "For the positives, the facility is clean."
• "Facility was fairly clean (it looked dirty in some spots)."
• "Super clean also."
• "The restrooms were clean, and there was an area for changing diapers."
• "It was a clean and fun experience for my child."
• "The place is clean and well maintained."

Cons:

• "No staff supervision in the play area at all."
• "Really nasty place for kids!!! Dirty and smells awful!!!"
• "The bathrooms should be a little cleaner and less messy."
• "While the over all of the jump zone was good the other areas were extremely gross."
• "The foam cubs in the play areas looked like they needed to be replaced."
• "When it first opened it was good but now staff doesn’t monitor on the floor and it is chaotic and also is not as clean."
• "The floors were absolutely disgusting, dust, dirt and garbage everywhere."