Sky Zone Trampoline Park Reviews Summary

Category: Amusement center

Address: 2834 NJ-73, Maple Shade, NJ 08052, USA

Phone: +18563959500

Rating: 4.3
based on 192 reviews.

Facility and Cleanliness

Pros:

  • "This place has everything.....Video games, food and snacks, an amazing ninja warrior course."
  • "The whole Sky Zone Team was very hospitable and wonderful to work with."
  • "The facility was very nice and well kept."
  • "Everything was really clean and organized."
  • "The place is always clean."
  • "The facility is well kept and the equipment is well maintained."
  • "Nice clean place though and my 6 yr old daughter loved the foam pit!!"

Cons:

  • "Dirty facility, more rules than prison and their customer service is a bad joke."
  • "I was overwhelmed with the strong odor of urine."
  • "Half the place is under major construction but not blocked off in any way."
  • "Everything at this SkyZone feels and looks very worn and old."
  • "The carpet around the trampolines is very stained and dirty, and needs replacing."
  • "The only downside is that the place could be cleaner and the restrooms are never any better than tolerable."
  • "It was crowded, hard to find a place to sit."

Staff and Customer Service

Pros:

  • "Workers are so friendly I had an issue today with my Groupon and the guy let me in with my five kids for free."
  • "Kaila got everyone checked in quickly so they could enjoy themselves."
  • "Tara was an awesome MC for our party."
  • "The party host was great too and seems to really enjoy her job."
  • "Dwayne was PHENOMENAL! He literally made the birthday party absolutely perfect."
  • "Annie was amazing to work with while planning and even greeted us when we came in."
  • "Staff is always cool and friendly."

Cons:

  • "Music that is playing in HIGHLY inappropriate for children."
  • "One of the staff was very rude and impolite."
  • "They totally ignored us laughing the entire time and walked into the back."
  • "Please hire staff that doesn't see color because she was terrible."
  • "The rep Dustin was particularly rude and unreasonable."
  • "Horrible customer service when you call....first you will hold for 10min just to get some rude guy to answer the phone."
  • "Most of the staff was miserable and unkind."

Value and Pricing

Pros:

  • "I think we spent 600 for about 30 'jumpers' Little pricey but fun."
  • "Less expensive than a movie and popcorn."
  • "You can't beat the value with an annual pass."
  • "Their summer unlimited jump membership for $50 is the best!"
  • "The prices are descent as well."
  • "I usually get the deal through Groupon. The price is definitely right!"
  • "I was able to find a great Groupon deal 4ppl for 1hr for only $44 bucks!!"

Cons:

  • "Also the price of a party is insane."
  • "Way too expensive & not accommodating to children under the age of 3."
  • "Now when I am trying to book another e birthday party for my son this month they have increased the pricing from 26.99 to 36.99 which is like too much."
  • "They were out of half of the items on the food menu and what they did have, was ridiculously expensive."
  • "The snack bar prices were high."
  • "The prices are a bit expensive but really worth it."
  • "It was a horrible experience. The system was broken and the waivers didn’t work."

Safety and Accessibility

Pros:

  • "Friendly staff, even when reminding people of the rules."
  • "The environment was very friendly and safe."
  • "The staff is very careful when it comes to safety, but also will keep you happy!"
  • "Gives them an outlet for all that pent up energy. Safe place."
  • "The facility is as safe as this inherently risky activity can be without seeming oppressive."
  • "A great place for our 2 yr old grandson and friends!"
  • "The staff is friendly."

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