Bounce! Family Entertainment Center Reviews Summary

Staff and Service

Pros:

• "The staff is nice and consists of young teenagers."
• "The staff is so accommodating and goes above and beyond to make our daughter have a great time."
• "The staff were very friendly and helpful."
• "The staff is friendly and helpful."
• "Staff stays and supervises the kids the whole time. They are very friendly and helpful."
• "The staff was awesome and I'm definitely going to come back on another rainy day."
• "Staff is great. Special thanks to Max in adventure zone, he was very helpful and accommodating."

Cons:

• "The manager (Max) who came over to us was so nasty and racist."
• "Upper management needs to do better and hire employers who have experience working with kids and in management."
• "The staff is extremely young and very INCOMPETENT."
• "Teenage staff that lack any awareness of how to interact with kids especially toddlers."
• "Unfortunately when 80% of your staff are teenagers you will definitely run into what I experienced....they roll eyes and ignore you until you physically have to tap them for them to acknowledge you."
• "The staff is rude! A bunch of teenagers talking about their high school gossip instead of paying attention to their jobs."
• "The worst part is the staff shirts say 'safety monitor' when they are definitely not monitoring anything besides their Instagram accounts."

Facilities and Cleanliness

Pros:

• "In comparison to urban air out east, its way better and safer."
• "Great bounce place to have fun with the family."
• "The prices are great the place is huge."
• "There are a lot of different and fun activity zones for the kids, especially the young kids."
• "The bathrooms are very clean and tidy."
• "This place is super cool! There are trampolines and a foam pit where you can jump into and jump on!"
• "The facilities are fantastic, lots of stuff for kids to do."

Cons:

• "Not what it used to be, overcrowded, dirty and small."
• "They also have birthday parties and close off one whole section, so essentially the other kids only have one place to bounce around in."
• "Bounce Syosset is not ready to receive kids. Reduced trampolines, new system for waiver (quite messy), crowded, not well organized."
• "The toddler time is misleading. The place is also filthy."
• "The amount of negligence is insane especially for a facility this big."
• "This place was great a few months. They made “updates” to the place which looks nice but is extremely HAZARDOUS for any kid."
• "It is also very filthy! Clumps of dust were falling from the ceiling."

Value and Pricing

Pros:

• "The price is really good too. Can't complain."
• "Prices are awesome."
• "Only good thing is that it wasn’t that expensive."
• "A kids party for $400 you can't even pray to find."
• "Place is clean and ready for operation during covid."
• "We definitely want to come back again!! Highly recommended for birthday parties and also for general enjoyment as well!"
• "Absolutely amazing place! My kids love it so much variety so many different activities that they offer."

Cons:

• "So I recommend you go to sky zone or something because this place is not worth it."
• "It will run you about 30 bucks a kid to have 2 hours of bouncy goodness."
• "If you want to enjoy the arcade you would have to choose an even more expensive package, about $55 as I recall."
• "Expect to pay $75- $100 per child."
• "I think price is high, however it has a LOT of things to do! Parties are expensive, there is an extra charge for everything."
• "Problem two nothing is included in your payment its an extra $8 for the bungee and $3 for socks."
• "It is ridiculously expensive."