Doylestown Health Urgent Care Reviews Summary

Staff Professionalism

Pros:

• "Doctors and assistants are very professional and get the care taken quickly."
• "The doctor was professional and informative with an accurate diagnosis in a very timely manner."
• "Physician was professional and knowledgeable."
• "Spoke with Amber over the phone, kind & professional! Greeted me with a smile when I walked in."
• "The staff, Doctors, nurses and front desk, were wonderful."
• "Staff, Mogan and Melissa were so friendly and helpful."
• "The staff here are friendly and patient."

Cons:

• "Incredibly slow and insufficient care."
• "Horrible experience. Rude staff. Stay away."
• "The Doctor I saw is extremely conservative and gave me an attitude about giving me an antibiotic for an ear infection."
• "The Urgent Care doctor LIED to get me to return and make another copay."
• "The medical field these days are rude and condescending."
• "The doctor was very rude and dismissive, not willing to educate me on why she was prescribing an antibiotic."
• "Doctor in street clothes extremely rude."

Facility Quality

Pros:

• "Waiting room was clean and modern."
• "The facility itself was brand new, clean, state of the art."
• "The facility itself is inviting, calming and spotless!"
• "Facility itself is clean with plenty of parking."
• "The place is immaculate."
• "The facility was spotless."
• "The facility is state of the art and very clean."

Cons:

• "DONT GO TO THIS PLACE!!!!!"
• "This place is a joke."
• "The two women at the counter were super uninterested in anybody getting good care."
• "What kind of place turns away a high school athlete with a serious injury for this? Disgusting."
• "Only one doctor there... should not be open til they are properly staffed."
• "Their misdiagnosis resulted in the need for surgery."
• "I also feel the first doctor I saw did not treat the wound correctly."

Efficiency and Wait Times

Pros:

• "Front desk staff were very friendly and efficient."
• "Efficient in processing my information and getting me into the examination room."
• "Checked in and with the doctor within 10 minutes of arriving."
• "Taken back to room a few min after checking in at front desk."
• "No waiting in the waiting room. Forms can be printed and completed in advance."
• "The wait time in the waiting room wasn’t too long."
• "I was seen within 15 minutes."

Cons:

• "Waited 30 mins just to check in."
• "The wait time was over one hour."
• "Urgent is definitely a misnomer here. Checked in online for the earliest appointment (4 hours was the earliest). Arrived early and waited over two hours to see a doctor."
• "2 hours in waiting room."
• "They closed at 8pm and we got there at 7:15. They were backed up by two hours so they couldn’t take us."
• "It took 2 hours for a doctor to see me from the time of my appointment."
• "They kept me in a room for an hour and a half with no update."

Customer Service

Pros:

• "The people at the front desk were super nice, and very efficient."
• "Would definitely recommend them and will go back again when needed."
• "I highly recommend going there when you have an urgent health matter that needs immediate care."
• "The reception was very friendly and efficient."
• "Everyone was so incredibly friendly and understanding and patient."
• "The staff was welcoming and efficient and the doctor was friendly, knowledgeable and had a sense of humor."
• "Everyone on staff is super competent and kind."

Cons:

• "Go somewhere else where they actually care about their patients."
• "Do yourself a favour and go to the emergency Room."
• "She refused to register saying 'it's policy' and nothing more."
• "Avoid this place 'if you don't have a photo ID.'"
• "The woman was extremely rude. She said they don't do call ahead and she said they also don't give out info on how long the wait might be."
• "I don't think I have ever spoken to a person who answers the phone for a business that hated their job more than this woman did at that exact moment."
• "The woman working at the front desk was extremely rude."