Optum Urgent Care - Wall Reviews Summary

Staff Professionalism

Pros:

• "The front desk receptionist was pleasant and professional."
• "The medical assistant was also welcoming and pleasant and did her job very well."
• "Office staff were very professional."
• "Everyone at Riverside Urgent Care of Wall were very professional."
• "The nurse greeted me & was so professional & very efficient entering info & doing the test & sent it to the lab!!"
• "Professional and courteous front desk."
• "All staff very attentive, polite and courteous."

Cons:

• "This place my look nice but certainly is not managed well."
• "Skinny little princess with glasses behind the counter should learn a little compassion."
• "The women Lou at the front desk was unbelievably rude."
• "The woman at the front desk were annoyed that I was there."
• "The woman at the front desk is rude, unprofessional, and aggressive."
• "She also heard the staff make comments about an elderly couple that arrived - she could tell they were not pleased that they were there again. How unprofessional!"
• "I had an extremely rude experience this morning on the phone with one of the staff members at this facility."

Facility Quality

Pros:

• "Waiting room is very spacious with clean bathroom available."
• "The entire facility is very clean, and the staff are extremely pleasant and gentle."
• "The Optum Urgent Care office in Spring Lake, NJ is clean and well maintained."
• "Everyone there does their job very well and the facility is very clean."
• "This place is awesome! So different than an ordinary medical office or urgent care center. Beautiful (new) and clean, and huge waiting area."
• "Very efficient appt. The waiting room was very spacious and immaculate."
• "Easy and friendly check in and very clean environment."

Cons:

• "There is no one in here for the last 40 minutes and I still wait I don't know why they take so long."
• "Doors open at 8:00 and watched the staff strolling in at 7:57."
• "Staff should be ready for work during scheduled business hours, not getting their personal belongings in order and getting coffee."
• "I’m not sure why but they also had chairs in front of the window so you had to lean around them or over to talk or grab anything."
• "What a joke this place is. I had a 1pm rapid test appointment, waited for an hour and a half with a room full of people coughing all over the place."
• "If you’d like to contract COVID go here. I’m sure their waiting room is a breeding ground."
• "This is a disgusting doctors office."

Medical Care Quality

Pros:

• "Dr Jonathan Hye was possibly one of the most knowledgeable, friendly and patient physician that I have been treated by."
• "The doctor cares and takes his time with each individual."
• "The doctor exceeded my expectations."
• "The doctor was absolutely wonderful, he was very comfortable to speak with, and answered all my questions."
• "The Doctor was extraordinary and went above and beyond, calling a family member to address her concerns."
• "Dr. Sahni took extra time to speak with me, he addressed my concerns."
• "The Dr’s are excellent and thorough, every time I’ve been here they take the time to explain everything and have prescribed what was necessary."

Cons:

• "I was very lightheaded dizzy had heaviness on my chest and fearful of driving the lady told me to come back tomorrow."
• "The Dr did nothing diagnostic, no tests. Just told me to eat more fiber."
• "However the doctor spent way too long explaining the difference between Flonase, Benadryl and Zyrtec when I went in complaining of severe chest pains."
• "The doctor acted as if he had never treated a child before."
• "Not only are the doctors not confident in diagnosis or treatment but they don’t send prescriptions to correct pharmacy resulting in delay in care."
• "The doctor showed a complete lack of any sense of caring about me as a patient."
• "Once seen the NP had no bedside manner for kids and was not helpful."

Efficiency and Wait Times

Pros:

• "I was in and out in about 45 minutes with no appointment and a treatment for my injury."
• "It’s a plus you can prearrange a visit on the Solv app."
• "I needed a Covid test for my son and it was a very efficient process of signing up and then they message you to come back when ready instead of having to sit there for hours."
• "Took less than 30 minutes to be taken into a exam room."
• "everything was great I was seen in under half an hour."
• "We were able to get in for an appointment very quickly on a Sunday."
• "I waited only a few minutes before I was taken to the lab."

Cons:

• "There is nothing urgent about Urgent care. Here an hour with the same 2 people ahead of me."
• "All though it was a quick procedure for the COVID test I kept getting jumped in line every time I was next I was past by 5 people."
• "The doctor was great, but the wait time was long, 45 minutes even with an appointment."
• "Was there yesterday with all these patients we all waited an hour in waiting room."
• "The only thing was that I was told it would be an hour and a half wait and it ended up being over three hours wait."
• "I was here for TWO HOURS and the clinician saw 2 patients, 2!!!!"
• "Had 3:15 appointment, it’s 5:28 and I am still waiting to see if my wrist is broken."