Patient First Primary and Urgent Care - Sicklerville Reviews Summary

Staff Professionalism

Pros:

• "Everyone from the front desk to the phlebotomist was very friendly."
• "Each staff member treated us with kindness, courtesy, and professionalism."
• "All staff members I interacted with were incredibly helpful."
• "The staff members were all pleasant, the facility was clean, and the process was finished in a timely manner."
• "The staff is working so hard and so patiently with the entitlement ever present in this pandemic."
• "Everyone was friendly and professional. From the time I walked in till I left."
• "The staff is very friendly yet professional and they provide excellent customer service."

Cons:

• "The heavy-set nurse with the short auburn hair sitting at the desk in the exam area however was one of the most insufferable people I’ve ever been around."
• "Came by a few minutes before close with a swollen arm as a result of possibly being bit by a tick and both woman there were nothing short of rude."
• "The nurse that took us back was horribly rude and judgmental."
• "The doctor that saw me was very rude and dismissed the pain that I had."
• "Very poor customer service nurse susan was very rude unprofessional and dismissive."
• "Horrible bedside manner by both the nurses and especially the MD."
• "The physician didn't have the best bedside manner but ok."

Facility and Efficiency

Pros:

• "The Patient First facility was very clean."
• "Got X-rays done and I was able to get in and out pretty quick."
• "I highly recommend Patient First!"
• "The facility was clean and professional."
• "Patient First is always very clean."
• "The Patient First facility was very well lit, extremely clean, and modern."
• "This facility is very clean."

Cons:

• "I was placed in a room with a curtain for a door… If it were something more private the entire clinic would’ve known my business."
• "Every time I come here always 1 doctor on & always hours before seen."
• "The only downside was the long waiting period for the doctor to come back to the treatment cubicle on what appeared to be a relatively slow day."
• "Waited 1 hour in the exam room and no one checked on me during that hour."
• "The wait time was terrible, I checked in at 8:45 but wasn’t seen until after 1:30."
• "Had to wait over 20 minutes to get checked in and over 2 hours to get seen by a doctor while in moderate pain."
• "I waited over 2 hours in the patient room to see a doctor."

Medical Care and Diagnosis

Pros:

• "They provided great care, sound advice, and specific after care instructions as well."
• "The necessary medication and plan of care was prescribed and I am feeling better."
• "The care was excellent, dr Z was thorough and the facility was clean and professional."
• "The care I received was above and beyond anything I expected."
• "Brittany Bauers was amazing. She was very thorough, and professional."
• "The physician, PA, phlebotomist and staff were all so helpful and easy to talk to."
• "I would most definitely recommend Patient First to anybody who needs fast, competent medical care."

Cons:

• "I have been misdiagnosed by this establishment so much that I am over it."
• "Was told by the doctor that I needed to go to the ER (I did not, because I didn't trust the doctor)."
• "The physician was very quick with the visit regarding my test results as a result I didn’t fully understand what my diagnosis was."
• "Terrible experience. My daughter has an upper respiratory infection that she passed along to me."
• "Horrible experience. The nurse who took care of me did a great job, but Melody completely misdiagnosed me and didn’t listen to what I was saying."
• "Asian male doctor seen me for my back pain and was extremely dismissive and told me 'it doesn’t seem like sciatica'."
• "The physician that cared for me was obnoxious, rude and arrogant."