AFC Urgent Care Cheltenham Reviews Summary

Staff Professionalism

Pros:

• "The staff at the front desk was nice and helpful."
• "Everyone from the front dear to the provider was friendly and attentive."
• "The staff was very diverse, which I believe is important for quality care to be provided with less pretense."
• "The staff member taking my vitals was professional and thorough."
• "The entire staff (incl. Dr. D) were super professional, courteous and kind."
• "The staff was very professional and helpful from beginning to end."
• "The medical staff was professional, easy to talk to, personable."

Cons:

• "Their gross incompetency is baffling."
• "Some of the other staff were nice but seemed very new or incompetent."
• "The staff and leadership were not only dismissive in helping solve the issue, they were downright rude."
• "The staff at front desk (woman) was totally unacceptable and her whole demeanor was just poor service."
• "Communication between the Dr and nurse is very contradictory and caused more delays."
• "While waiting in the waiting area the staff were all on their phones on social media."
• "Please be very careful because your information can get compromised by the staff."

Facility Cleanliness

Pros:

• "As other comments stated, the facility is clean and the staff are pleasant and helpful."
• "The office environment in my opinion was nice. It was clean and you couldn't hear the nurses and doctors laughing and talking."
• "The facility is always clean."
• "Very clean and we'll organized."
• "The place is very clean and without any weird smells."
• "The rooms were very clean including the bathroom."
• "This place is extremely clean and it actually exceeded my expectations."

Cons:

• "Do you see this room! Nasty 🤢 dirty as hell in the middle of Covid!"
• "The exam room had trash on the floor."
• "I visit this urgent care in Cheltenham I lost my Apple AirPods realize they were there I called the young lady who answered the phone said she believe someone turned them in came back after being put on hold ask me to describe the case they were in as I describe the case another young lady in the background said say no they started giggling she said they weren’t turned in and proceeded to hang up."

Customer Service

Pros:

• "Front desk friendly staff, fast and very efficient service."
• "They were very professional and helped me in a timely manner."
• "The front office ladies were kind and welcoming, and swift with processing my paperwork."
• "The receptionist was friendly."
• "The staff was very pleasant and welcoming."
• "The receptionist were very helpful in completing the registration process."
• "The staff again was amazing."

Cons:

• "They were very loud and were speaking profanities."
• "They told me that they don’t accept United Healthcare insurance, and no Urgent Care in the area are accepting United Healthcare."
• "Has terrible customer service, I called because I had a question and was hung up on twice with no information given."
• "The customer service is so poor."
• "Will never call your establishment again."
• "So I called the office and a woman answer constantly over talking me, not letting say anything and I was simply trying to ask her a question."
• "But I’m going to try to figure out how to go higher and speak to someone concerning this manner but I will no longer be a patient at this site."

Wait Times

Pros:

• "I was called back after only waiting for 5 minutes."
• "The wait was very short."
• "The whole process only took an half hour!!"
• "Did not wait long once we got there."
• "I wasn't even sitting in the waiting room for 20 minutes!!!"
• "Waiting time was 5 min which is amazing!"
• "Upon my arrival, my wait time was only about 10 minutes."

Cons:

• "The wait is ridiculous! What is the point of making an appointment and STILL having to wait an hour?!"
• "Waited over an hour to be seen and was asked to come 15 earlier. My appointment was at 10:21am and i haven’t been seen yet and it’s 11:29 am."
• "I am never going back to this place. They made me wait almost 3 hours even though there were only two people ahead of me in line."
• "As a walk in, I did expect to wait, but definitely not for 2 hours."
• "This is my very first visit to any AFC Urgent Care facility. I am frustrated and not impressed at ALL. This is ridiculous!!! I have been waiting over 4 hrs to be seen by a doctor."
• "My friend and I came in at 12:45 on a Sunday and didn’t leave until almost 3."
• "Went to this urgent care for my daughter as a walk in, we had to wait at least an hour to see a doctor."