"From the moment I walked in the door I was greeted by Rich who was knowledgeable and patient."
"Staff was great. Manager was really helpful and hands on."
"Very pleased with the services, super friendly, professional and pleasant staff members."
"Jenn and Steven are very nice and knowledgeable."
"Entire staff provides an excellent customer service."
"The staff was very eager to help and super friendly."
"Excellent customer service. Very friendly staff. Prompt service."
Cons:
"Very poor customer service we will not be returning."
"No one has called me back. Service has gotten really bad."
"Service is seriously poor. I had to call multiple times to get my prescription faxed or emailed but to no avail."
"Worst service and worst center."
"The receptionist wasn't professional... 'she wasn't a friendly person at all'."
"BAD plz don’t come here"
"I have called this location several times and have been given the run around each time."
Staff and Doctors
Pros:
"The doctors are very nice though."
"All the staff are very friendly, the doctor cares about me."
"The doctor was knowledgeable and the office was clean."
"Dr. Chawla is great and I enjoyed the help of the amazing staff."
"Dr. Hanna is very knowledgeable and extremely thorough."
"The doctor always gives excellent advice and takes time to thoroughly consider my personal eye needs."
"She tried to entertain my daughter and make her comfortable for eye exam."
Cons:
"Front desk unprofessionalism, unexperienced team billing to Medical Healthcare Insurance rather than VisionCare Insurance."
"Avoid if you can. Had to go back 3 times for the correct contact lens prescription."
"DISAPPOINTED!!!! The young girl with the blue hair was so unprofessional."
"Office Manager and staff are cheaters and liars."
"I went to Pearle Vision for a routine eye exam and was seen by Dr. Grace Kim. Her manner was so nasty it has stayed on my mind several days later."
"Especially when one the worker showed no sympathy for my toddler who had no idea what was going on."
"Me and my daughter were in exam room and as she checked my eyes ( I have Glucoma) she told my daughter 'Your mother is blind and laughed' and continued her derogatory language."
Product Quality and Pricing
Pros:
"She just swapped out the lenses and we are done…out of the store in 15 mins!"
"I mean they didn't have to tell me about the promotion and I would've walked out of there happy with one pair so this speaks loudly about their honesty and integrity."
"Teemiere and Kellie were so helpful with finding me the right pair of comfortable glasses that I'd only need for night driving due to glare."
"Even with a short wait I was able to get my glasses perfectly adjusted within 20 minutes."
"They even let me choose a pair of sunglasses with prescription and polarized lens!"
"I just got my new glasses and I must say that I am very pleased."
"Customer Services was amazing, they help you find the perfect fit for you no matter how long it takes!"
Cons:
"Glasses (frame + lens) which I ordered from them for my son (age 7 years) got broken in 2 months."
"I would give them 0 star if I can. They charged me hi-index lens over $200, which is just $30 in costco."
"Pearle Vision is a bit overpriced."
"Such a highly unethical place. Tried to purchase a pair of glasses for $189, ad $99. Magically that jumped to about $450."
"Their glasses are so expensive I don't know why Anyone would buy them here."
"Less than a year later the glasses snapped in half."
"These people conducted eye examination and stuff, even when it wasn’t required."
Efficiency and Responsiveness
Pros:
"Answered all my questions, explained all the pics and everything they were doing."
"Appreciate the staff for their responsiveness and insights."
"The staff was very helpful with any requests for information, going above and beyond to ensure I was getting the best price between ongoing deals and insurances."
"I had a great experience at Pearle it was my first time picking out glasses and J.C was very helpful."
"It was super easy booking a last minute appointment (literally booked the morning of my appointment)."
"walked into pearle today and was very satisfied with the results, i was helped by yari in the optical, she helped me find a pair of frames that fit me perfectly."
"I was able to get help from a staff member named Amanda. She was patient, friendly, offered recommendations, and helped me in choosing a frame for my prescription."
Cons:
"Also they charge you fees for taking picture of your eyes even if you don’t want it., many insurance does not cover it."
"When I asked about 2 years back photo of my eye, the Dr said they lost the computer files in a flood damage!!!"
"they didn’t take me in until AFTER 4:00 very bad service."
"I sited seven weeks for my contacts. No explanation, no apologies."
"Didn’t gave my glasses on time. Waited for four more days after my due date."
"It has been a total of 5 WEEKS since I placed this order."
"Called at 7:05 last evening to make an appointment for my son... When we showed up for this morning's appointment, we were informed that they don't accept his insurance."