Visionworks Quarry Center Reviews Summary

Customer Service

Pros:

• "Awesome staff. Helped me a lot with my glasses."
• "Me and my family been going through this place for almost 10 years seen lots of people changed but they were good at wat they do we love there great customers service."
• "Smooth, courteous and expert care for an eye exam from start to finish."
• "Talk about incredible service. I walked in first thing in the morning without an appointment and they were able to accommodate me."
• "I want to take time to send a special shout out and thank you to both Ms. Shari and Mr. Jeffrey!"
• "Joe made this process easy cake for me, he was Very pleasant, honest, patient, informative, knowledgeable and professional!"
• "I have to say how great my experience was here. Staff was very friendly and attentive."

Cons:

• "Horrible never again 3+ HOURS WASTED."
• "Everybody else I dealt with was unprofessional and unhelpful."
• "But the retail staff there is lacking immensely."
• "This is the most unprofessional vision care center I have ever been to and would not recommend it to anyone."
• "The people were very rude. They never said hello or sorry."
• "Horrible customer service. I been coming here for a while... But definitely not coming back anymore."
• "Worst customer service... I arrived there at the time of my appointment, waited 40 minutes and the salesperson started helping people who arrived after me instead of helping me."

Product Quality

Pros:

• "Michael greeted me right away... replaced the broken tip and also put a new tip on the other arm, all for No Charge."
• "Their frames are reasonably priced, and a warranty is offered."
• "I purchased glasses 2 months ago and had a problem with the bridge of the frames. I went in and they replaced my frames with new ones and fixed them in 10 minutes."
• "The techs and doctor caught a torn retina in my child's eye and sent us to Wills Eye Hospital."
• "I love the glasses I found."
• "I was able to get the exact pair of glasses (and a free pair of prescriptions sunglasses!) that I wanted, with progressive lenses."
• "There are a great variety of glasses to choose from."

Cons:

• "After taking my glasses home I discovered that they had an imperfection within the glass."
• "When I picked them up they had the same imperfection."
• "Vison works has very bad service and sells poor quality frames."
• "Glasses aren't made well these are about 3 years old and the lenses began to peel after about a year."
• "The displays are filthy with many glasses smudged with sticky fingers on lenses."
• "When I received my glasses they did not focus, but again was told they were fine and I just needed time to adjust."
• "My son frames are not even a year old and they broke."

Efficiency and Timeliness

Pros:

• "You enter the premise & right away an employee takes your temperature & ensures you have your mask on."
• "Usually in and out with an hour or two."
• "Even though they were extremely busy with a back to school promotion, they provide more than enough help!"
• "The fact that I didn't have to wait at all was amazing! I was taken care of as soon as I walked in the door."
• "Easy to schedule an exam online, seen within 5 minutes of checkin."
• "I walked in on Wednesday and was seen within 30 minutes!"
• "Prompt service by friendly and competent staff."