Vision Associates of Hackettstown Reviews Summary

Staff and Service

Pros:

• "Everyone in this office is incredible."
• "Dr. Jeanine is amazing."
• "The entire process from check in through exam was fast and easy."
• "Staff is helpful and courteous."
• "The staff is just terrific: intelligent people, helpful and polite."
• "Everyone was extremely friendly and professional."
• "The staff at Vision Associates of Hackettstown is amazing and personable."

Cons:

• "They still don’t want to give me my Rx. that I need, call them couple times, stop by there to pick it up. because they say it’s ready for me. But whenever I got to the office. they don’t want to give it to me still, saying our insurance haven’t pay them."
• "The woman who helped me with frames was somewhat rude and then my glasses weren't ready because of some mess up with the lens."
• "I will find a new place. It's a shame because I like the eye doctor."
• "Absolutely the rudest front of store ever."
• "Don't understand why there was a contact fitting fee though when my contact order was the same as I showed them."
• "I do not recommend Vision Associates of Hackettstown!!!"
• "Just a problem with the billings, they screwed up sending our insurance a wrong birthdate of mine."

Facility and Location

Pros:

• "The new office is clean and comfortable with plenty of fashionable products to choose from."
• "Lovely clean office."
• "The Doctor and staff are great and the office is beautiful, clean and in a great location!"
• "Immaculate facilities, very professional and caring staff."
• "Extremely clean space, with a modern and fresh decor."
• "The facility was super clean (cleaned between each visit to the exam room and glasses stations)."
• "The office is beautiful and extremely clean."

Cons:

• "They keep the place locked so that people can't just walk in."

Products and Selection

Pros:

• "There is no pressure when selecting glasses and the products are done right from the start."
• "They have a nice selection of frames and very conveniently located."
• "Large selection of frames."
• "Additionally, they have an excellent choice of frames."
• "The frame selection is enormous and the prices are great."
• "There is a wide variety of frames to choose from at reasonable prices."
• "Large variety in eyewear selection and great eye to helping clients choose the best looking eyewear for their style preferences and face frame."

Cons:

• "I never feel pressure to pay for more than I wanted to buy (when ordering glasses), but I do feel cared for."