Address: 911 Oak Tree Ave, South Plainfield, NJ 07080, USA
Phone: +19088221100
Rating: 4.7
based on 483 reviews.
Customer Service
Pros:
"Absolutely amazing place! From the minute you walk in to check in, the technicians, the optometrist and glasses salesman, it’s a perfect experience."
"The whole staff at Eyekrafters is wonderful would recommend to anyone!!"
"Everyone always so nice be it on phone or in-person."
"The staff is so friendly and helpful!"
"Everyone was super friendly, very professional and I could not have been happier with the experience."
"The staff here is amazing here. The minute you step in you get greeted and welcomed."
"From the time I entered the door I was greeted with extraordinary customer service."
Cons:
"Great doctors but extremely rude staff."
"It's consistent every time, today being the worst, as she was nasty to my daughter this time."
"The office staff was horrible. Was not greeted when I first walked in."
"The staff just is horrendous. They are rude & never answer the phone."
"The short, unprofessional, irate, round woman at the front desk is by far one of the nastiest, rude, unpleasant encounters we've ever had!"
"The receptionist was terrible! The older lady with an accent was extremely rude!!"
"The staff upfront who sell the eyeglasses and lenses are very rude and make ordering extremely stressful."
Staff Professionalism
Pros:
"Dr. Patel was very detailed in her explanation which made it easy to understand what was going on with my minor daughter vision."
"Dr. Patel was GREAT. She was very professional and thorough."
"Dr. Koppel took his time and made sure I left with the appropriate diagnosis and medications."
"Dr. Rosenberg was phenomenal! Excellent bedside manner while performing a thorough exam."
"Dr. Bonnie Rosenberg was great. She took time to listen, answer questions and also kept everything disinfected to make me feel comfortable and secured."
"Dr. Koppel is one of a kind! The facility is always neat, clean, and welcoming."
"Dr. Koppel is very knowledgeable AND personable. He is always very thorough."
Cons:
"Once I finished with the Dr I was rushed through picking out frames so that they could leave for lunch."
"The doctor was great which is the only reason why I’m giving 2 stars, but the rest of the customer service experience was awful."
"The doctor insisted that the prescription was right and if I wanted another exam I would have to make another appointment because she was too busy today."
"Everyone was great except for this one female eye doctor who had unsatisfactory bed side manners."
"I had a very strange interaction with the younger doctor."
"However his front desk personnel and customer service is terrible! His staff are very rude!"
"Then doctor sent the prescription under a wrong name. So I never got the meds."
Facility and Cleanliness
Pros:
"Covid-19 protocol is up to the highest standards, I felt super safe."
"Very great service. Good experience and very clean and spacious office."
"The place itself was super clean, people wore masks the entire time."
"Now during the pandemic, they are even more cautious with safety procedures."
"The facility is always neat, clean, and welcoming."
"Very clean and positive environment."
"The staff is very friendly and maintained the place extremely clean, disinfecting everything and taking all precautions."
Cons:
"We will never come back here for service due to a couple issues my wife has along the way with the lens and services at this place."
"Will take my business elsewhere after being a customer for 10 years."
"I won’t be coming back, unfortunately."
"They do not believe their customers and not ready to fix the defective glasses when we picked up on same day."
"Really bad customer service, if you call and ask for an immediate appointment for any ongoing issue, they said they can give an appointment after 1 week."
"They charge contact lens fitting fees when all they did was fill out a prescription."
"Dr. Koppel must be really wonderful - but I never got to experience an appointment at EyeKrafters because the staff was so rude on the phone."
Product and Selection
Pros:
"Then picking out frames was a no fuss affair."
"They also went through my insurance plan in detail and suggested which frames/lens would be best suited for me."
"He also helped us pick out frames that both my son and I were very happy with."
"The establishment was clean and had plenty of the latest eyewear to select from."
"Glasses come before their estimated date, are always correct, and the glasses staff is very helpful to get you just what you are looking for."
"The glasses selection is always huge and incredible! They're stylish, fun, and always evolving!"
"Aside from their excellent customer service they also have beautiful designer frames."
Cons:
"I found that not only they changed me full amount, they also billed my insurance the same amount!"
"Horrible! Let’s begin with they charged me full amount up front as if I don’t have insurance. The receptionist was very rude."
"The selection of frames was not so great. I would go somewhere else for more updated styles and a wider selection."
"They also don’t have a big selection on glasses."
"The wait time on glasses on the other hand is awful. I’ve been waiting 2 weeks and my glasses are still not ready to be picked up."
"My only issue was when I proceeded to the desk to pick out glasses, the woman automatically directed me to a section of a certain price level when there were obviously other lower level prices."
"I was sort of really ticked off because there was not any mention whatsoever of the change beforehand."