Metro Optics Eyewear - Westchester Square Reviews Summary

Customer Service

Pros:

• "Frantisha assisted me with picking my glasses out. I am extremely satisfied and grateful for her help."
• "I love coming to This location on Westchester Sq. Good customer service and Lettie is an Amazing always so helpful, Authentic and understanding!!"
• "Lettie was such a pleasure to work with. She has great taste, was accommodating, and very patient."
• "Fran provided amazing customer service. She was very helpful and understanding in what I wanted."
• "Great experience!! Nicole helped me pick out the perfect frames that fit me!"
• "Such a great experience!! Fran was soo helpful and friendly."
• "The staff were all so nice and incredibly helpful!"

Cons:

• "The staff at this location is completely unprofessional and rude."
• "I only called to ask a question about insurance. The woman who answered the phone had such a rude and disgusting tone."
• "I thought it was incredibly rude to think that the patient is incompetent and doesn't know what's going on."
• "The only issue is that I felt like I was pressured to take out a credit card to pay for the new glasses."
• "They recently had a change of staff that are extremely rude they tried to force me to pay for a pair of glasses that did not fit my prescription and then argued with me about it."
• "The worker who assisted with my visit gave no smile and gave off a serious mood."
• "I dont know if they're hiring minors from the local ghetto community but the customer service is horrible."

Staff and Atmosphere

Pros:

• "The staffs at Metro Optics Eyewear- Westchester Square are very friendly and welcoming."
• "The welcoming and comfortable ambiance makes it my go-to place for eyewear."
• "I have been a customer since I was 7 years old, I am now 32. They have done nothing but make you feel more like family."
• "Friendly, warm staff and overall a great experience!"
• "I love going here, the staff is always very polite and kind."
• "Outstanding customer service."
• "The entire staff was pleasant, and knowledgeable."

Cons:

• "This office is very poorly run."
• "No help or care for long-time customers. They just want your money now."
• "Other optical stores I have experienced they make you try them on to see if you can see through them and if everything is comfortable and accurate."
• "The poor communication skills and the attitude of some of the people who choose jobs where they have to interact with people is astonishing."
• "It's so important to vet the people you have working in your business... When I came today to pick up my glasses the staff was so nasty and unhelpful that I will not be returning for contacts or anything else it was really an unpleasant second visit."
• "I believe 1st impressions are everything. Nice office/store however there is this one young lady (didn’t catch her name) She is extremely condescending and unprofessional."
• "Not all, but most of the staff is rude and unprofessional. Especially Isaac."

Product and Pricing

Pros:

• "They also work with you on prices u can afford."
• "Sometimes frames and options can get pricey, but they will work with you to fit the budget."
• "This store has a wide selection of glasses to choose from."
• "Best in the area for vision care."
• "The product was exactly what I was looking for."
• "The options for frames are also expansive so you have a lot of options."
• "We can’t forget their glasses selection and prices in which they have great options."

Cons:

• "Overpriced frames and customer service is terrible."
• "Their pricing for glasses and lens is borderline a scam."
• "No case. No cleaning cloth. I wouldn’t recommend this optical to anyone looking for a great experience in picking out frames."
• "If your swapping out lense make sure you ask them for your property back if not they 'toss it out'."
• "They used to be on point, years ago.. Now as they're expanding being all corporately structured, this location falls short."