"Henry was completely transparent about the shipping status and if there were any other available vehicles in stock throughout the waiting period."
"Wanted to drop some quick feedback on my man Michael Vetrano... Mike helps make the entire process go so smoothly."
"Hector Mosquea (Sales and Leasing Consultant): Hector was very helpful and walked us through the process from the beginning to the end."
"Great experience and service. Especially loved working with the salesman Aaron Tejada."
"Edward is very professional and informative."
"Frankie explain every step of the process and was extremely helpful."
"Ronny Chavez financial manager went above and beyond when we were finalizing our paperwork."
Cons:
"Horrible dealership! Drove over an hour to see and buy a car... the car was not there when I called."
"I was placed on hold approximately 60 times over a 48 hour span and was never allowed to speak to an actual Manager."
"Robert my advisor would not show me or give me a copy of the mechanic multi-inspection report."
"Most horrible service ever... Really inhumane and very unprofessional."
"The truck is still performing as if no work of any kind has been done."
"John also said there was a rat nest in my hvac system and wanted $400 to clean it."
"Then after more then hour I asked him what’s the update and he started to make excuses that he have no enough technicians today."
Sales Experience
Pros:
"I just had my car purchased here and Gabe kept me informed since day one since it was pre-ordered."
"I will definitely return to Aaron once I'm ready to upgrade!"
"Just purchased a car at Toyota New Rochelle and Esther was great!"
"I had a great car buying experience at New Rochelle Toyota."
"I’ve been getting my cars here since 2016."
"I highly recommend Manny to anyone in search of a new car."
"I would highly recommend Almando and New Rochelle Toyota. 5 Stars Plus plus!!!✨"
Cons:
"I drove 2 1/2 hrs to look at a sequoia trd pro... I get there and it has 900 MILES ON IT!!!!"
"I hate to see what they'll do to a transmission job."
"Take your chances folks."
"I bought a new RAV4 at Toyota New Rochelle... the car had already 270miles on the odometer despite being sold as new."
"I will strongly advise not to go to New Rochelle Toyota to get a car."
"I have never tried so hard to spend $40k in my life and ended up calling Toyota City who sold me a car in less than 15 minutes."
"I wallowed in so much regrets why I didn’t take my money somewhere else to buy that car."
Vehicle Service and Maintenance
Pros:
"Price was fair (you pay what they advertise online + 1400 shipping fee, but they're very transparent with the breakdown, no hidden costs or any outrageous dealership fee)."
"I’ve always gotten my services done here, so I’m very happy to have had a great sales experience because of Kevin!"
"The entire process went smoothly, and I felt well taken care of!"
"This Tuesday I went to New Rochelle Toyota for my regular scheduled maintenance."
"I have been going to this service center ever since I bought my 2018 Toyota."
"I recently had the pleasure of servicing my Tacoma TRD Pro at New Rochelle Toyota, and the experience was nothing short of exceptional."
"I’ve been servicing my car here since I first bought it five years ago."