Plaza Honda Reviews Summary

Category: Car dealer New York

Address: 2722 Nostrand Ave, Brooklyn, NY 11210, USA

Phone: +13475546000

Rating: 4.4
based on 286 reviews.

Customer Service

Pros:

  • "Everybody there is invested in helping."
  • "Jhenae Garraway... explained everything that needed to be done to my car and had great communication."
  • "Adrian took me step by step, started of chatting of by phone, and made sure he was there to help me in anything I was confused about until the end."
  • "Everyone was so helpful and very respectful."
  • "Thank you Ty for helping us through a difficult time as well!"
  • "Craig Jefferson he was very patient with me and took his time helping me pick a car."
  • "Deshon was an exceptional, honest, amiable, welcoming, and transparent advisor."

Cons:

  • "No one has called me back to date."
  • "Parts department people are very unprofessional they don't know what they do."
  • "However, after calling every day for over a week, unanswered texts and unanswered emails, it became apparent Ak and Kenny have no real interest in helping me rectify the situation."
  • "Last time i was there a year ago they scratched my front bumper, claimed it would be investigated and i am still waiting."
  • "Her unresponsiveness made me feel super frustrated at times."
  • "The service advisor was also very rude and dismissive."
  • "The person assigned to my car hasn’t been picking up the phone, and no one else wants to help."

Sales Experience

Pros:

  • "Thanks to Steven and Dominic I am leaving a couple hours later with a brand new beautiful car."
  • "She is a great saleswoman."
  • "Now i have my car and that’s all thanks to Eric."
  • "Mr. Raja was very professional with how he handled this sale."
  • "Craig J. at Plaza Honda was awesome!! Worked with me to get the car I wanted within the range I needed."
  • "I had a great experience buying a new car here, thanks to Eric Roseboro. Easy to deal with and hassle-free."
  • "Steve made it possible to work within my budget and exhibited great care, dedication and patience as he assisted with the trade from my 2019 Odessy to my new pilot!"

Cons:

  • "At one dealer... the man said that car wasn't on the lot, and he tried to redirect me to other cars."
  • "I hope no one goes there anymore. They are liars... they made me sign all the papers after waiting six hours they came up with a stupid excuse that the car is sold already."
  • "They switch up terms and conditions."
  • "They are thief and scamming millions people. They are liars if I could give them 0, I would."
  • "Those people are fraudsters."
  • "Do not step into this dishonest place, those thieves advertised one price and I had signed already while they went ahead and pushed me around for FIVE hours."
  • "I would never finance through Honda plaza again... Stay Away from this place I wouldn’t recommend this place to anyone."

Vehicle Service Quality

Pros:

  • "Great service - super fast and smooth - as a first-timer - I couldn't have asked for a better place to drop my car off for maintenance."
  • "I Will Always recommend Plaza Honda For All Buying and Servicing Needs."
  • "I’ll definitely come back for services."
  • "I appreciate her sharing that information with me and I highly recommend coming here to get serviced."
  • "But my service advisor Jhenae Garraway made sure we got out within 45 mins."
  • "Came to get my tires fixed and the help and assistance that I received was exceptional."
  • "I would like to thank Cora for the time and effort she put in to make my oil change service speedy."

Cons:

  • "The car was returned to me within a week. They fixed the scratch for me, but faint traces of their work still remained. no one apologized for this."
  • "I set up an appointment to resolve a recall on the fuel filter and to get an oil change. I accomplished both, but I did have to sit in the reception area for 8 hours!"
  • "The car also needs brakes, rotors, and rats apparently chewed the engine harness."
  • "Now I'm stuck with a $184 diagnostic fee from plaza Honda service department and a car with a defective radar, engine harness, and brakes."
  • "Plaza honda’s parts department car rear-ended my car and driver gave me fake insurance information."
  • "You must decide for yourself whether to go to this service or not. but I will describe what happened to me. My brand new car, a Honda Odyssey 2023, which is only three months old, literally five minutes later at this service was terribly scratched on the right side."
  • "Worst experience I’ve ever had servicing a car."

Overall Satisfaction

Pros:

  • "My experience at Plaza Honda was amazing."
  • "Wonderful service all around."
  • "I would love to leave a review for Plaza Honda! Incredible experience. Quick. Proactive. Heartwarming experience and rapid service."
  • "Highly recommend!"
  • "I Will Always recommend Plaza Honda For All Buying and Servicing Needs."
  • "I highly recommend Plaza Honda for their excellent service provided to me."
  • "Customer service was amazing!!!"

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