"The staff was nice, & checked that my order was correct before giving it to me."
"Staff is friendly and competent."
"Felipe does a outstanding job there and I don’t have to wait around for food after a long day at work but this place does a great job with time and making sure everything is fresh and correct tks again."
"The service was very friendly and the cashier was actually very helpful."
"The staff is very accommodating always going above & beyond for the customers."
"They treat you like family and friend."
"The Manager Nicole Gencarelli, have a great team of staff, whom are professional, polite and courteous and very hands on."
Cons:
"Horrible customer service."
"I've had many problems at this Panera specifically... However the staff continues to make my sandwiches with cheese."
"They are so slow and confused. It takes 25 min to fill a soup and sandwich order."
"Terrible. Walked in. No one at the counter for 5 minutes."
"Nobody came to the front to take orders, bad customer service."
"The employees are inefficient, rude and have a 'do not give fuxK' attitude."
"The MOD behind the register is very INAPPROPRIATE and DISRESPECTFUL."
Order Accuracy
Pros:
"And with Happy Belly you actually get ALL THE FOOD YOU ORDERED."
"Thank you so much for going above and beyond on my order !!"
"The food is prepared fresh and quickly."
"I love that the food here is always fresh & the bread is never stale."
Cons:
"After waiting two orders to get order because they forgot about it."
"Twice it happened to me that they put in a different pastry from what I ordered online and once it was a missing muffin."
"We ordered an edamame bowl but got a chicken bowl instead... as a vegetarian very disappointing!"
"But virtually every time I have an order placed at this Panera, something gets left behind, instructions for items get ignored or the delivery takes hours."
"So twice I order on their app and twice they forgot something."
"I ordered Asiago bagel toasted with white cheddar, avocado, spinach and basil pesto. I received an Asiago bagel with spinach, avocado, and tomatoes. No pesto sauce and no cheese."
"They forgot to pack one of the salads into my order."
Cleanliness
Pros:
"This was the best Panera I have been to in NJ. The place was warm, comfortable and CLEAN."
"The dining area & bathrooms always clean which is very welcoming."
"Love the cleanliness of the dining area & bathroom which is always stocked with paper items."
"The place is clean and warm."
Cons:
"Check photo from mens restroom as a proof of management absence."
"Nice place! A little bit dirty inside!"
"Many of the tables are dirty. I had to clean a table with my hand sanitizer."
"Salad tasted like soap today and I already questioned any semblance of cleanliness in this location - it's terrible and the people are less than inviting."
"I tried to wait for my order and when I was going to sit on the table it was dirty and when I took another one was the same."