Panera Bread Reviews Summary

Category: Cafe

Address: 352 NJ-3 Unit C6, Clifton, NJ 07014, USA

Phone: +19737781436

Rating: 4.0
based on 135 reviews.

Customer Service

Pros:

  • "The staff was nice, & checked that my order was correct before giving it to me."
  • "Staff is friendly and competent."
  • "Felipe does a outstanding job there and I don’t have to wait around for food after a long day at work but this place does a great job with time and making sure everything is fresh and correct tks again."
  • "The service was very friendly and the cashier was actually very helpful."
  • "The staff is very accommodating always going above & beyond for the customers."
  • "They treat you like family and friend."
  • "The Manager Nicole Gencarelli, have a great team of staff, whom are professional, polite and courteous and very hands on."

Cons:

  • "Horrible customer service."
  • "I've had many problems at this Panera specifically... However the staff continues to make my sandwiches with cheese."
  • "They are so slow and confused. It takes 25 min to fill a soup and sandwich order."
  • "Terrible. Walked in. No one at the counter for 5 minutes."
  • "Nobody came to the front to take orders, bad customer service."
  • "The employees are inefficient, rude and have a 'do not give fuxK' attitude."
  • "The MOD behind the register is very INAPPROPRIATE and DISRESPECTFUL."

Order Accuracy

Pros:

  • "And with Happy Belly you actually get ALL THE FOOD YOU ORDERED."
  • "Thank you so much for going above and beyond on my order !!"
  • "The food is prepared fresh and quickly."
  • "I love that the food here is always fresh & the bread is never stale."

Cons:

  • "After waiting two orders to get order because they forgot about it."
  • "Twice it happened to me that they put in a different pastry from what I ordered online and once it was a missing muffin."
  • "We ordered an edamame bowl but got a chicken bowl instead... as a vegetarian very disappointing!"
  • "But virtually every time I have an order placed at this Panera, something gets left behind, instructions for items get ignored or the delivery takes hours."
  • "So twice I order on their app and twice they forgot something."
  • "I ordered Asiago bagel toasted with white cheddar, avocado, spinach and basil pesto. I received an Asiago bagel with spinach, avocado, and tomatoes. No pesto sauce and no cheese."
  • "They forgot to pack one of the salads into my order."

Cleanliness

Pros:

  • "This was the best Panera I have been to in NJ. The place was warm, comfortable and CLEAN."
  • "The dining area & bathrooms always clean which is very welcoming."
  • "Love the cleanliness of the dining area & bathroom which is always stocked with paper items."
  • "The place is clean and warm."

Cons:

  • "Check photo from mens restroom as a proof of management absence."
  • "Nice place! A little bit dirty inside!"
  • "Many of the tables are dirty. I had to clean a table with my hand sanitizer."
  • "Salad tasted like soap today and I already questioned any semblance of cleanliness in this location - it's terrible and the people are less than inviting."
  • "I tried to wait for my order and when I was going to sit on the table it was dirty and when I took another one was the same."

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