Panera Bread Reviews Summary

Service

Pros:

• "The person expediting orders was friendly and helpful."
• "The staff was very attentive, this is not about them."
• "Staff is professional, and courteous."
• "The older lady that took care of me was kind and helpful."
• "The Manager assisted me and my wife with a problem that we were having with our order."
• "This Panera Bread location has some of the most friendliest employees I've come across."
• "They followed my special instructions, which is a plus."

Cons:

• "Worst service ever. It's basically run by a bunch of dumb millennials living off their parents money."
• "The service is inconsistent and I have waited 50 minutes for car delivery."
• "Every time I order from this location my order is either wrong or missing items."
• "Today it took 17 minutes while being the only person in line. This is terrible and I'm highly disappointed and dissatisfied."
• "They delivered the wrong food at first, then I waited for over 2 HOURS for them to deliver my actual food."
• "I've waited 45 minutes+ for my orders."
• "No employees at the front desk, and the pick up desk just looks away if they see you standing there."

Food Quality

Pros:

• "Great food and great service."
• "Cute area, delicious food."
• "The food is fresh and healthier than other fast food options."
• "The sandwiches were outstanding and the drinks cold."
• "Recently, I had the Mediterranean bowl, and it was delicious."
• "The food was 🤗🤗👍👍👍👍😏"
• "This Panera Bread was awesome like always. The food was great."

Cons:

• "I litterally just put some of the worst chicken I have ever had in my mouth it was so hard I couldn't chew it!"
• "$14 cold spicy chicken sandwich with soggy bread."
• "The usually delicious food was just gross, and ended up being a waste of money."
• "Grilled cheese: literally bread with melted cheese. Not grilled. At all."
• "Absolutely terrible execution of food. They are egregiously overpriced for a teaspoon of any meat or poultry on sandwiches."
• "Most of the food was awful, over cooked, bread burnt."
• "I love Panera Bread however I was highly disappointed in the drastic decline in this location food."

Cleanliness

Pros:

• "Campus Town Panera is a very nice place. It’s clean, lively, a good layout with seasonal outdoor seating."

Cons:

• "Kitchen floor dirty."
• "Food is overpriced, the wait is long and tables sticky."
• "They don't clean anything. Every time I go I have to clean off my own table."
• "Every empty table filthy."
• "Bathroom filthy and messy."
• "Although the employees are friendly, the Rapid Pick Up orders are really s-l-o-o-o-o-w...."
• "I love the food but it is always dirty!"

Accessibility

Pros:

• "Thanks to outside table we could stay and eat."

Cons:

• "There are no steps to get into the building, but there no handicap door opening button though so it may be difficult to get in if you are alone in a wheelchair."
• "They not allowing NJ Transit bus drivers to use the restroom at this location."