Lady M Cake Boutique - NYC Reviews Summary

Customer Service

Pros:

• "The manager Juan Carlos was prompt and friendly."
• "Extremely good customer service!! Beautiful and elegant selection of cakes."
• "Amazing, the cake was really good and the staff were really nice with all the clients."
• "The service at this location is inviting."
• "I got fast and exceptional service the moment I walked in."
• "The customer service was very friendly and they were incredibly helpful with informing me about their new menu items."
• "Employees are amazing and the mgr Kal is the absolute BEST!"

Cons:

• "They are doing renovation next door, so when I enter the store. Very strong painting smell in the store."
• "Service: 2 out of 5. too slow, unfriendly if not hostile attitude, long waiting time for service."
• "The staff this evening (2 young women) were terrible."
• "Unfortunately the rude counter girl didn't even look at me when I placed my order, no smile, no thank you."
• "The one who took my order today could barely be bothered to look at me as she went about slicing pistachio cake."
• "Two girls work there are not polite at all."
• "Worst Lady M I have ever met. Staff attitude terrible, I suggest you never come here again!!!"

Cake Quality

Pros:

• "You get what you pay for, and this is worth paying for."
• "This is by far the best one I have ever had."
• "The cakes were full of flavor and were so airy and light."
• "Lady M has these 20 layered crepe cakes that just melt in your mouth and disappear."
• "The cake I had, a raspberry mousse, was soft, creamy, and refreshing."
• "The Strawberry MC was delicious 😋. It was light, creamy with a hint of caramelized flavor."
• "Their cakes are always taste great and nice place to enjoy the dessert."

Cons:

• "Small location cakes slides are ok, but not as expected given the high ratings."
• "Ordered the pistachio cake, which was tasty but not overly pistachio flavoured - which was slightly disappointing."
• "The chantilly cream in between layers is literally nothing special."
• "I found both pretty mushy and wasn’t in love with the flavor of either."
• "They packaged the wrong cake even though I clearly stated I wanted passion fruit, I got original."
• "The portion of one slice of a whole cake is much smaller than before/other locations I visited."
• "The matcha crepe cake tasted like fish... maybe because of try frying oil?"

Store Environment

Pros:

• "The place is so clean and tidy."
• "The space is beautiful and minimalist and if you are dining in, get yourself a seat and the server will come to you."
• "Location is so convenient, right off Broadway, and it’s so minimalist inside."
• "It's a small place and they only have four tables but I still love it so much."
• "The place is brightly lit with a welcoming and friendly environment."
• "The ambiance of the boutique is very sophisticated."
• "The store has a beautiful aesthetic, very neat and clean."

Cons:

• "They closed 10 minutes early. Disappointed."
• "Came again a year later, they don't really close at 7, at 6 they didn't allow us to sit, just to take away, there wasn't much left."
• "There are bench seats, but no tables."
• "But they should get new surfaces for the tables! The surface is already cracked."
• "With customers lining up, it is a little noisy eating inside, and it takes a while to order."
• "Very limited seating."
• "Also, even though they are closing at 6 pm, the guy started to put all the chairs on the table around us."

Pricing and Tips

Pros:

• "This place deserves 5 stars! Clean, tasty and friendly and prices are very reasonable!"
• "Great dessert and coffee. Fluffy cake and very good texture. Decent price and great customer service."
• "It was quite expensive for a piece of cake, but that is to be expected with the amount of work that goes into the layering."

Cons:

• "Cakes are delicious, but one thing is not make me feel pleasant, the server charged me tips!!!!!!!!!."
• "They automatically add the tip to the bill."
• "Be careful when paying with credit card. They include an 18% tip without even ask."
• "One thing I didn’t like, is the gratuity of 18% was automatically included in the bill."
• "Definitely on the pricey side when it comes to pastries though it's the brand name you are paying for."
• "The three of us ordered 4 slices and some drinks. Absurdly expensive."
• "I am very disappointed about the fact that they are trying to sell more and earn more by reducing the size of each portion of the cake."