BCakeNY Reviews Summary

Customer Service

Pros:

• "The young lady who helped me was so sweet and professional!"
• "Professional, efficient and worth every cent."
• "They were really great with communication."
• "Customer service was really awesome and welcoming into the production kitchen."
• "She provided great customer service. Thank you J!"
• "Great customer service. They were so friendly when I called to confirm the order and when I came to pick up the order."
• "Fantastic customer service and no judgments on the hilariously weird images I asked to be put on cupcakes."

Cons:

• "Its a shame when you own a business but don't insight to have customer service skills like owning up to your mistakes or making a customer feel they have value."
• "Very bad service. Didn't give details on the phone and Facebook."
• "I felt rushed by the woman helping me."
• "Do not waste your time and money getting a cake for here it is not worth it!!!"
• "What I don't like is the poor customer service as they messed up my cake not once but twice."
• "Disgusting customer service, woman was rude from the beginning of our transaction."
• "I had a call with a woman named Miriam who had the worst customer service manners I've ever experienced."

Product Quality

Pros:

• "We had a Coconut Ciroc infused cake and cupcakes. Delish (chef's kiss)."
• "The cake/cupcakes I purchased were beautiful, delicious and delivered on time with no issues."
• "I fell in love with with cookies from here after tasting them at an event. I don’t even like chocolate chip cookies but these cookies are PHENOMENAL."
• "Everything was beautiful and tasted delicious."
• "The cakes from BCakeNY are delicious, especially the red velvet with buttercream frosting."
• "The cake was very delicious!!! Even the frosting and I dont care much for frosting."
• "The cake was moist and delicious."

Cons:

• "Charged me $130 for a mini cake online priced at $45 just because I wanted different color frosting dripping."
• "The cake is not packaged in a cake box they put it in a cardboard box and slapped a sticker on it- with no protection and no way to keep it cool for transport."
• "The cakes do not hold up well at all being shipped and will arrive looking nothing as pictured."
• "The cakes are dry and lacking flavor."
• "Received old cupcakes for my daughters party."
• "The cake could've been a little more moist but not a huge issue."
• "The cake is just full of butter cream and dry! Not even tasty!"

Value for Money

Pros:

• "And in my opinion there prices are extremely reasonable especially for the 5 star quality that you will be getting!"
• "For me, the cost was definitely worth it."
• "You pay good money for good food. Support black."
• "I wholeheartedly recommend B Cake NY to anyone seeking personalized service and delicious cakes."
• "The absolute BEST bakery in all of NY."
• "Considering the price, I want to be wowed."
• "Will definitely return to them for another event we hold!"

Cons:

• "Very pricey. Almost $70 for a dozen cupcakes isn’t affordable."
• "Extremely expensive. I find cakes like these right across the bridge in jersey for a more reasonable price."
• "The cake that I ordered was way over $400 and for strawberry filling, there was only a small portion of strawberries inside."
• "Severely overpriced, can get the same quality for a lower price with the same if not better skill level and taste."
• "Their cakes are very overpriced!!!"
• "Overpriced for such a tiny jar and bland tasting cake & icing."
• "I paid over $500 for a custom cake straight off of their photo gallery and the cake we received looked nothing like the one I ordered."