"Their staff is totally knowledgeable and friendly."
"I’ve been coming here for over three years. Haven’t had any complaints. Extremely satisfied with selection and all employees are fantastic."
"This place is a gem and all of the staff and leaders need more praise for the hardwork."
"Thanks Whole food for a great Food market place for me & my love ones always courteous workers as well."
"The employees here are always really nice & I've never waited very long in any line."
"As a previous worker in both seafood & in customer service for a year and a half. This location has the most heart, most soul, & attention to detail than most Whole Foods in the NYC area."
"The associates are very professional, including security at the exit, who was full of enjoyable energy."
Cons:
"Employees are great, a shame that they work for Besos, one employee had his brother pass away, he took 2 days off and was docked his pay."
"Customer service is terrible, they need more training or the mangers need to be fired."
"The customer service here is the worst I’ve ever experienced."
"Employees act like they’re doing a favor when you ask them for help — they chat/gossip with their co-workers instead of helping customers waiting in line."
"Service here is pretty terrible. I can count on one hand the number of times I've had a kind or receptive cashier."
"The cashiers are not friendly and seem miserable."
"Employees here would rather talk to each other than engage with customers."
Store Layout and Cleanliness
Pros:
"The spaces are clean, and well organized."
"It is spacious and the layout is easier to navigate than most."
"Very well kept store with good quality produce."
"Place is always clean and registers are always fast and ready to get you going"
"The super market is very clean and has very helpful employees."
"This place is very clean, organized and employees are friendly."
"Nice Whole Foods market. It’s always really clean and well stocked."
Cons:
"The store is impossible to navigate."
"Most of the market is below ground with zero natural light."
"They never sell anything that you want (no name brands), and it’s impossible to find anything because their store is so convoluted."
"The layout of the store is a little inefficient I think."
"It’s chaotic and impersonal in this Whole Foods. Checkout feels like a bull pen."
"The customer elevator is usually used as a service elevator for shopping carts."
"Every time I go to this whole foods there is always something wrong. The escalators and elevators are In constant disrepair, out of stock of almost everything, and the place is always a complete dump."
Product Selection and Quality
Pros:
"Fruits are fresh and also the vegetables. The sales they have are very good. That 10 percent on top of member savings are great."
"Their fresh fish while super expensive is fresher than anything else you will find, and you and see it and taste it."
"Does a good job sourcing hyper local products."
"Whole foods offers a variety of organic and healthy products. The products are fresh, and high quality."
"All produce is fresh."
"Excellent meat, seafood, imported cheeses, deli and organic produce."
"Their selection of brands is on point as well as their produce section, always well stocked and fresh."
Cons:
"I go to this Whole Foods location every day. Never got everything that on my shopping list."
"Out of date products are a standard."
"Echoing what others have said about the produce: for the price point, it is very low quality."
"I'm a vegan so once a month I shop there for vegan cheeses. They not always have what I want."
"Mold problem in store. I’d say 30% of the Berry produce are growing black fluffy mold."
"Produce sold here is always either going bad or goes bad within a few days."
"Over the past 6 months the quality of the fish has fallen drastically: smell of ammonia, rotten fish and parasites (mainly anisakis) like there is no tomorrow."