Whole Foods Market Reviews Summary

Store Maintenance and Cleanliness

Pros:

• "Well maintained store. Clean and plenty of staff."
• "UPDATE: Since Amazon bought Whole Foods this location is MUCH cleaner and has been brought up to WF standards."
• "The store is always clean, and they have a great selection, especially if you have any special dietary needs."
• "This Whole Foods is nice and clean."
• "The store is clean, well organized, most things reliably in stock, most prices clearly marked."
• "Clean and fresh with not a lot of lines during off peak hours."
• "Very pleasant experience. Not too crowded even on a Sunday afternoon."

Cons:

• "Many empty trays. Nobody seemed interested in refilling."
• "Tulips were rotten when we got home. Whole store could use a makeover."
• "Rotten seafood spoiled expired dairy products rotten Buffett with all kinds of bugs crawling and flying all around and on the cooked food overpriced."
• "Bad smell when you enter smells like rotten seafood."
• "The entire shopping experience and quality at this store is dropping."
• "The produce and fruit have no scent."
• "We bought a rotissary chicken there, we had to throw it out, it was awful couldn't eat it."

Staff and Customer Service

Pros:

• "The staff are usually great. Walk me to the item when I am looking for something. Friendly at the cash registers."
• "Absolutely fabulous! Even better since it is now part of Amazon."
• "Ordering via Amazon is a breeze and the UI is simple and helpful."
• "Really is a good place, neat, cozy and friendly staff."
• "The daily counter staff, check out clerks, stocking staff, and customer service desk staff are excellent."
• "Wonderful staff as well."
• "The staff is so helpful, knowledgable and friendly."

Cons:

• "Some of the cashiers have very bad attitudes, forget to scan the Prime code, then ask us to go to the service counter to rescan the items and of course no apologies for the inconvenience."
• "Customer service calling the store is horrendous."
• "Cashiers talking to one another not paying myself or any other shopper any mind."
• "The cashier asked me bags or no bags? and with an attitude she said 'Its a yes or No question'."
• "Love the store but the customer service is horrible."
• "Some of the staff was not as helpful when you asked them questions or they just did not know where things were."
• "The cashier staff appear they are ready to get off anytime."

Parking and Accessibility

Pros:

• "And they validate your parking, so that's another plus."
• "It is conveniently located with a lot of space for parking."
• "Attached free parking garage meant that I didn't have to unload and load my 7 month old and groceries in the rain."
• "Parking was super easy steps away from the store entrance."
• "Decent selection. Parking is easy and plentiful."
• "Plenty of parking, gives you 2 hours of free parking with purchase of 25$ or more, as well as free parking for Amazon returns."
• "Parking is plentiful, with several levels."

Cons:

• "Horrible pass on this location. Instead of flat out telling you they don’t want to pay for your parking. They make you download an app put in your phone / license or ticket # then they want you to pay."
• "They raised the parking to $5 and WF stopped validating parking tickets."
• "This store really needs to speak with their security guards about unplugging people’s EVs in the parking lot."
• "The new parking system Ridge Hill is pushing is so annoying."
• "Now, you have to pay $5."
• "Parking is awful, although Whole Foods validates parking, there is one machine for the entire parking structure, so it can take longer to pay for parking than it does to actually shop."
• "The parking situation is the worst I have ever seen. It is difficult to pay and is often jammed by a single car."

Product Selection and Quality

Pros:

• "While I feel that this is a nice clean supermarket with an excellent selection of organic products, I just don't really enjoy shopping here... everything is a bit expensive."
• "Numerous organic products at your disposal."
• "Great selection of many items with the 365 thrown in for the budget conscious."
• "If you're health conscious, this is one of the best places to pick up organic fruits, vegetables, eggs, legumes, beans, grains pastas etc."
• "The Whole Foods Store at this location is my go-to place because it offers a wide range of fresh foods and produce."
• "The produce was high quality and the aisles are wide and well-stocked."
• "Everything is fresh, well curated."

Cons:

• "Super sad. This spot used to have a lot of different whole food fresh baked vegan goods."
• "This has to be one of the worst whole foods. Salad bar is horrible, all the veggies are old and dried out, dairy stock is always empty."
• "The prepared food is no longer made on site."
• "Bought sausage and meat kababs which they claimed was organic - sausage was way too salty/tasteless and kababs had an odor."
• "The hot food bar served improperly heated food. It was not hot enough to be safe to eat."
• "The Fuji I just ate was utterly tasteless. It's labeled organic, but I am doubting it."
• "I don't trust the 365 brand, especially organics."