ShopRite of South Plainfield Reviews Summary

Customer Service

Pros:

• "The people here always so nice and helpful."
• "Very courteous and friendly staff."
• "Everyone was kind & helpful when looking for items."
• "The seafood department has a great selection and the counter guys are knowledgeable and helpful."
• "Staff are professional, staff are knowledgeable about finding items throughout the store."
• "Personnel at the courtesy counter are always professional and pleasant."
• "The staff at this store could not be more honest and helpful!!"

Cons:

• "The lazy cash register person at self checkout wasn't helpful."
• "They have extremely rude employees and managers who don't care that their employees are rude."
• "None of them were helpful. When I went to pay at courtesy desk, I was told to use the self checkout."
• "Terrible customer service. And very ghetto."
• "The cashier's here are so rude to Instacart shoppers."
• "Pathetic service. In delicatessen section a boy with beard started shouting like I stole something."
• "The employees there are a bit rude and lack basic customer service skills, mainly the front end cashiers."

Store Layout & Cleanliness

Pros:

• "Always clean, it's nice and peaceful in this one unlike other ones."
• "Very nice and clean supermarket."
• "The Best Supermarket in South Plainfield... The Cleanest Supermarket."
• "This place is huge, clean and bright."
• "The store is spacious and clean. Usually well stocked and well managed."
• "It's one of the best grocery stores in the entire tri state area. Super clean and very well organized and tons of selection."
• "This store is well kept. Very clean veggies."

Cons:

• "The layout of the store is a little chaotic depending where you enter the store."
• "The layout of this location feels like a mess to me."
• "I like everything about this new shoprite. Only thing that I don't like is the way of entering and exiting from parking."
• "The only issue I have is I feel like their aisles aren't set up very well so it's hard to find stuff if you don't know the store."
• "The store has a good selection, although crazy in how it’s organized. Seriously there are three separate locations for hot dogs!"
• "It's crowded, the isles are small."
• "The parking lot it becomes a mess very quick and exiting is a test in patience and attention."

Product Selection & Pricing

Pros:

• "shopRite is best place to buy groceries, pet care, food, fireworks, meat and many below mentioned products."
• "A very large store. You can find a huge selection of prepared food."
• "Prices are traditional ShopRite pricing, but comparatively less expensive than other surrounding supermarkets."
• "I don't know why but i just love this Shoprite. It's always stocked with stuff that I need (specifically meats), great selections of flowers at a decent price."
• "You can find natural and organic soup condiments rice and green green tree."
• "They have everything we need in groceries, and always at a savings in price."
• "This particular ShopRite has everything!"

Cons:

• "Why did you stop caring about the disabled who are diabetics? Believe it or not, we drink soda too and you totally stopped selling diet crush 12 packs like we don't matter anymore."
• "Half the Shadybrook Farms hot turkey sausage on the shelf this morning went bad 2 days ago... gross."
• "The produce section could be more robust - especially when it comes to varieties of summer fruit."
• "Lots of expired items.. always check the labels, and check produce for mold."
• "Only thing is that some veggies and fruits start getting rotten really early."
• "Prices of items have gone up significantly, there is at least 30% increase in price with some items almost doubled in price, fewer sale items."
• "They had what I needed - this time. Well, almost everything. They were out of Pumpkin Spice creamer, except for the sugar-free variety. And the ice cream selection was not so good."

Additional Services

Pros:

• "The PREP meals are so awesome."
• "A buffet section for lunchers."
• "Kudos to the bakery department for doing a great job on my baby's birthday cake."
• "Also love the flower section and the deals they have, and the managers special section!!"
• "The florist shop and bakery is awesome! Food is always delicious."
• "There are also various restaurants to get food from."
• "I ended up getting some fresh fruit which was VERY fresh."

Cons:

• "I waited over an hour from my online pick up order to be ready."
• "I usually go for the lunch buffet during office days but all the trays were empty not that much to choose from."
• "Scheduled a grocery pick up because we are a high risk family. On the day of pick up we got a phone call telling us they were 24 hours behind and they would call us when it was ready. We never got a call."
• "Online said that i can pick it up in the store but the lady call me the day it was supposed to get pick up and said they don't have the items."
• "Next I ordered 4 lbs of crab legs from the seafood department... to wait another 15 minutes for the African man working there to give me the wrong items and laugh."
• "If they don't have something you picked out online, they'll call you to see if you want a substitution."
• "Seafood section could be a little better but no real complaints."