Whole Foods Market Reviews Summary

Customer Service

Pros:

• "Employees are helpful and friendly."
• "The staff is knowledgeable and friendly, always willing to help you find what you need and answer any questions you may have."
• "All the staff is very friendly and extremely helpful."
• "The associates are helpful and pleasant."
• "Good customer service. Staff are helpful."
• "Staff is very nice & happy with wide selection of items."
• "Great customer service! Excellent choices and very clean."

Cons:

• "I was shopping in the aisle were the soap and face products. This old lady That worked there was very rude following me everywhere in the store."
• "Eric was very rude and uninterested in my concerns and frustration he was instantly inappropriate and brushed me off."
• "Went to the front desk to ask a question about an item and the people working at the desk were being chatty and took a whole 5 minutes to notice me and greet me."
• "Employees are clueless and rude."
• "Employees were exceptionally rude for a ‘high end store.’"
• "The attitude of the associates at the cake store was worse!"
• "The manager for this location should teach the staff some etiquettes to address customer needs."

Store Cleanliness and Layout

Pros:

• "Very clean and hygienic store."
• "Store is clean and the layout makes sense."
• "The store was very clean and well lit."
• "The store is spacious and well-organized, making it easy to find what you are looking for."
• "Clean bright modern store, well stocked."
• "It is very clean and spacious and there’s always multiple registers open making quick trips easy."
• "It was super clean and well organized."

Cons:

• "The bathrooms are always dirty especially the toilet I find it extremely disgusting it’s been like this several times at different times of days."
• "The tables and the chairs next to the windows look like train station tables will be great if management makes sure these tables and chairs are clean."
• "Parking lot- its tight & bathrooms- wished there were more & not all the way back from food sitting area."
• "One issue was not enough cups and deli cashier unwilling to substitute a coffee cup for a water cup."

Product Quality

Pros:

• "Self making almond butter and peanut butter is always good."
• "They have the best produce and have a wide variety off different foods for different types of dietary needs."
• "Whole Foods is a wonderful store. The food is so fresh and the prices are reasonable considering the quality of their food."
• "Love this store! So much variety and everything is fresh, natural and delicious!"
• "Very high quality organic veggies, meat, fish and cheese in a clean well maintained environment."
• "High-quality meats and seafood, as well as pretty much everything else."
• "Their prepared food options are fantastic, with a wide selection of hot and cold dishes."

Cons:

• "The self serve bar was serving pizza that was old and dry looking. Wasn’t very happy about that."
• "Purchased a very expensive fish. Was supposed to be deboned. Got home and the entire thing was covered in bones that wouldn’t come out easily."
• "Berries with mold, often hidden until you are home and picking them out of the container."
• "The consistently diminishing quality of their produce."
• "All breads on the Shelfs have Mold the tosted brads, all cheese on the shelfs are expire and chainge the tag."
• "Pizza is bad and soggy and it’s self serve."
• "The Greek Spanakopita is there like 60 days! The smock salmon packeg are all expire!"

Shopping Experience

Pros:

• "This supermarket has good atmosphere and professional employees."
• "What a beautiful store. Expansive with lots of open space."
• "The shopping layout is wonderful. Spacious aisles create a happy shopping mood."
• "So far, every visit has been a good experience for her."
• "The store isn't huge and it's clean with very courteous and helpful staff."
• "This store is well maintained and has a lot of produce options. Wide variety of oysters, fresh meat etc."
• "The overall shopping experience is always pleasant."

Cons:

• "Shopped there a few times. Not sure what the hype is all about. Limited selections, high prices."
• "Everytime i come here, the lines are crazy!!!"
• "Unless you shop early, shelves are generally empty."
• "The shelves are constantly being restocked during the busiest hours - there is literally no space to shop comfortably."
• "It just causes a lot of unnecessary congestion in the store."
• "The food court does not give much choices."

Value and Pricing

Pros:

• "They are NOT overly expensive! Honestly I found most things, especially the meats and produce to be way cheaper than my typical grocery store."
• "If you watch for the sales it beats most competitors both on price and quality."
• "If you have the Amazon Prime Visa card you get a discount, which in many cases makes the price lower than other grocery stores."
• "It's convenient and the prices on many of the items have been reduced and the prime deals make shopping there reasonable."

Cons:

• "Now that certain single use plastic bags have been discontinued... we now have the opportunity to pay $2.79 for a reusable bag that costs .99 in most other markets."
• "My first time shopping at Whole Foods and I come home after spending $150 on like 10 items... Don’t waste your money here everything I bought is garbage."
• "Very high prices to match."
• "Of course there a 'whole-paycheck' prices."
• "They are overprice product."
• "Otherwise, they are ripping unsuspecting people off with their feel-good word salad marketing."