Address: 32 Euclid Ave Garage, Brooklyn, NY 11208, USA
Rating: 4.9
based on 158 reviews.
Customer Service
Pros:
"They are very knowledgeable and provide helpful advice to novice users."
"Peter was able to figure it out literally in minutes... He is very knowledgeable and doesn’t rush you in and out."
"Peter and crew are straight shooters."
"His correspondence was fast and his repair work was quality."
"We highly recommend using their knowledgeable services as we are making their shop our only go to place to repair electric scooters."
"Very professional, kind, and knowledge when it comes to Scooters."
"He was very honest and has realistic prices."
Cons:
"Other than Pete and the rest of the guys at this location the customer service for Apollo is a joke to put it nicely."
"Only negative thing is my iot on my scooter is not working i wish it was tested before my scooter being picked up now its not functioning and im going back and forth via email with apollo to try and get it working."
"The replies to one star reviews are petty and attack mode."
"However, It seems like some communication is lost from the Apollo email team to the local repair center."
"fugazzi business. never answers phone and you have to email back and forth for a week just to find out they dont repair scooters that they dont have some agreement for."
Repair Quality
Pros:
"Quick, efficient service with very agreeable rates is a 5-star in my book."
"I just had my Apollo explorer repaired at NYC scooters. I have to say they did a nice job on my scooter."
"Peter helped me with some issues I was having and my scooter rides better than it ever has."
"Very happy I went with Apollo for my scooter upgrade."
"The quality of the job has been top notch."
"The quality of work was superb and the cost of the repair was very reasonable."
"They really went the extra mile to make sure my scooter left there better than it left the factory."
Cons:
"Apollo Scooters aren't of a quality...battery got water damage controller burned out and other parts too."
"I took my scooter here to get it repair and even though the parts took a bit to come and I got my scooter back later than expected."
"This is seriously the worst scooter company I’ve ever dealt with. They sent me a scooter that did not work from day one and then tell you it’s your fault why is broken and charge you tons of money they don’t stand by their warranty horrible experience."
"A bit of scam that the warranty is not transferable...changed my break-pads without asking!"
"The earliest appointment 'to drop off' was over 4 weeks out and then there was another 1 to 2 week wait."
Professionalism and Expertise
Pros:
"Peter is awesome and VERY down to earth."
"Peter is the best when it comes to fixing scooters his knowledge of scooters is beyond amazing."
"Peter found several flaws that needed to be corrected."
"Peter and his assistant were very knowledgeable and efficient."
"Peter has been my go-to technician and he is knowledgeable and skilled."
"Not just efficient & hands on but they're knowledgeable about scooters and really cares about the consumers riding."
"They do great work and have an expert level of both product knowledge and customer service!"
Cons:
"I felt a little in the dark at times."
"Been visiting this place a few times for repairs on my Apollo Ghost, but won’t be back here again."
Convenience and Communication
Pros:
"I’m always able to get an appointment last minute especially when flat tires occur."
"Kept the lines of communication open, so I didn't feel nervous about leaving my baby over night."
"5 star service and communication."
"Always easy to schedule and there for you 100% once you get through the Apollo firewall."
"One of the best things about these guys, besides the value and convenience, is the text-message updates throughout the process."
"Great communication regarding timing for pick-up as well."
"The local turn around time for repairs is really valuable for Apollo scooter owners in the NYC area."
Cons:
"I had to drive thru 3 States to get there, but Peter was informative, detailed, and friendly."