"Despite the early hour, service was prompt, coffee fresh, and omelette done nicely."
"The service is always prompt and friendly!"
"Servers are always friendly and food comes quickly."
"Service is excellent even when it’s busy."
"The staff is always kind and knowledgeable."
"Service was friendly."
Cons:
"Quality of service has decreased significantly in the last year."
"The service is less personal than a fast-food joint though."
"Service was horrible (esp for an unhurried weekday breakfast)."
"Customer service was terrible. My food took forever & it must have been sitting somewhere waiting for awhile cause when it came, my eggs were cold."
"Service was adequate but food is pricey."
"Service: Friendly but slow during crunch times (Sunday morning)."
"Service is extremely poor."
Food Quality
Pros:
"Really great food."
"An excellent coffeehouse with delicious sandwiches and fantastic brunch options."
"The food is always hot."
"Food is great and the menu changes with the seasons."
"I haven't had a bad cup of coffee yet at Drip and the food is always good."
"Food was really good (caramel apple pancakes with bacon in them - delicious!)."
"The food is fantastic."
Cons:
"The turkey sausage was hard, lukewarm and generally tasteless."
"The apple French toast was bland and too sweet."
"Over easy eggs were cooked nearly hard. Turkey sausage tasted like rubber."
"The kids menu breakfast wasn't that great. The french toast was a bit saggy and didn't have too much flavour."
"The baked oatmeal ordered was dry and probably microwaved."
"The food is terrible! The eggs were rubbery overcooked and tasted like from a package, the 'toast' wasn’t toasted at all, potatoes were grossly over seasoned."
"The food was not good."
Atmosphere & Cleanliness
Pros:
"Atmosphere: Lively and homey."
"This is a real cafe where people go to talk or (in my case) work on their laptops. Wifi is always fast and reliable."
"Great atmosphere and friendly staff!"
"This place also has a cozy atmosphere."
"The place also had a great environment."
"Restroom was clean and neat as well."
"In terms of cleanliness this location abided by all the rules; the servers wore masks and the tables were sanitized - which is great."
Cons:
"The cleanliness of this place is really going down hill."
"My only complaint was the place was very cold."
"The staff seems very overwhelmed and are not very helpful."
"It’s very disheartening when a company is welcomed into a community such as Hockessin and starts off 5 stars, then dramatically plummets within a two year period."
"This place has degraded from what it once was. Terrible and impersonal service."
"The decor was very nice. Contemporary and upbeat the service and food terrible."
"CONSISTENTLY BAD SERVICE AND OVERPRICED FOOD IS THE NORM HERE."