White Castle Reviews Summary

Staff and Service

Pros:

• "The person handing off the order was extremely polite and kind."
• "The employees were pleasant and helpful which when you’re disabled is a must."
• "Employee was very nice and professional even though the customer b4 me was very rude to her."
• "Most times when I go to this particular White Castle... there is a line combined with slow and nasty service. This time it was minimum crowd... and the worker were pleasant. Service was quick."
• "They are open 24 hours and they are very friendly and offer prompt service."
• "This location, like most location's has friendly staff that work hard to get you your food quickly."
• "Surprisingly good customer service. Normally, that doesn't happen at this location."

Cons:

• "The employs have a bad attitudes."
• "Service is bad. Gets order wrong many times but argue with you about what they heard."
• "The slowest location I've ever been to."
• "No air conditioning while waiting. Service was extremely SLOW... People Were begging for money! In & out And another was trying to sell me colognes!"
• "Very slow, workers have nasty attitude."
• "But at this location they take so long to prepare the simplest order. Get ready to wait more than 20 for anything."
• "Poor service managers walk around mad at staff and customers."

Cleanliness and Atmosphere

Pros:

• "Looks a lot nicer than it did before the pandemic."
• "Some notable changes were made: high tables were extended and shifted to make more room for standing and eating."
• "Always the place to grab a bite to eat at whenever I'm in Harlem. Clean, quiet, and at times a small crowd."
• "Lobby was clean and bright."
• "The restaurant was also newly renovated...looked real fresh, modern and was very well-lit & clean."
• "The bathrooms are clean, and meets ADA standards."
• "The store is also nice and clean, and I love the photos on the wall."

Cons:

• "Dining room is a hot mess."
• "ONLY DRAW BACK TODAY IT HAS BECOME A DRUG ADDICT HANGOUT."
• "Atmosphere leaves a lot to be desired any addicts sit in the dining area and others asking for money."
• "Restaurant was very, very dirty, bad smell, no working toilets."
• "The restaurant is very dirty."
• "The location is in a drug infested area."
• "The place was filthy, plentiful with bums rummaging through the trash."

Food Quality

Pros:

• "I am very impressed that they had chicken and waffle sliders, which are awesome."
• "Once you get your food, it's fresh, juicy and worth the wait."
• "Food was standard White Castle, greasy cheap burgers, which is crap or great depending on what you're expecting."
• "But when I got my food it was fresh and hot."
• "The place (floor) was dirty but the food was fresh and tasty."
• "The food was excellent. It didn't give me stomach cramps like before the renovation."
• "The food was good. I guess it was due to me ordering something that's not typical. I ordered the fish sandwiches."

Cons:

• "Food that is now tasteless, dry and without effort."
• "The chicken rings was hard and the burgers were dry just disgusting."
• "This food tasted so bitter I literally had to peel that coating off to eat the shrimp."
• "The burgers and fries are so dried out and microwaved it’s like an episode of Kitchen Nightmares come to life."
• "Chicken and fish sandwiches are okay (although not great), but the burgers are terrible (just really, really bad)."
• "Burgers were very chemical and taste was not good."
• "Food was soft and gross."