"Their chicken is about as close to perfect as you can go! And their sauce is to die for."
"The Nuggets was great."
"The food was piping hot. Service was fast. I really liked the waffle fries."
"Possibly the best buttermilk fried chicken burger I’ve ever had."
"The peach milkshake was great, tangy and sweet and creamy."
"The food was good. Chicken sandwich is always hot and tasty."
"Their chicken is delicious plain and simple."
Cons:
"Absolute garbage. Expensive with no taste whatsoever."
"The food quality didn't live up to the usual high standards I've come to expect from this establishment."
"Was not impressed by my visit to Chick-fil-A. After having it hyped up by a friend I tried it on a busy Saturday afternoon and the chicken nuggets left a lot to be desired."
"Food is salty and extremely small and expensive... I don’t see anything good about this overpriced fast food joint."
"This was the first time in nearly 23 years of eating Chick-fil-A I actually threw away ANY part of my meal because of taste/temp."
"The food was burnt and semi warm."
"Fries were cold and underseasoned, chicken sandwich bun was soggy."
Service
Pros:
"The service and the speed with which they serve your order is excellent."
"It's the busiest time of year with over 100 people in line and thousands served per hour but the employees are doing great."
"The line was super long but I got my order taken in 1 min and food a few minutes later."
"This location runs a tight ship."
"The service is great and the team members are always friendly and welcoming."
"The staff served with a smile and made you feel like family."
"The staff were friendly and efficient, which made the process of ordering and picking up my food very smooth."
Cons:
"Woman in charge was shouting at people queuing to stand behind a red line... and wouldn't let anyone move until toes were behind the line."
"I’m very pissed off with this location... there should have been no reason that it took 20 minutes just for my salad."
"Too many people waiting for their orders after they are placed."
"The very charming historical/traditional Chick-fil-A employee response -- 'my pleasure'-- is missing at this Manhattan location too."
"Service was bad, cashier was rude and didn’t say thank you, she didn’t offer me dipping sauce."
"The employee there is impolite and rude."
"The staff was disrespectful and rude."
Cleanliness
Pros:
"This location was clean, which is to be expected."
"This is one of the cleaner fast food restaurants I've been in. The place is impeccable!"
"Very clean restrooms and establishment."
"As always, Chick-fil-A maintained a clean and inviting environment."
"Other employees were working hard to maintain the cleanliness of the dining area."
"Btw keep up the good job on the toilet cleanliness!"
"The staff upstairs in seating area are so good, they clean up as soon as u get up."
Cons:
"They place is disgustingly dirty in the mornings leading me to believe that the night shift does not do an adequate job cleaning."
"The floors were full of food, forgot our drink, sauces, and messed up a stale sandwich."
"Restroom was in dire need of cleaning. 'Water' all over. Smelled disgusting bad. No toilet paper, no soap, no hand sanitizer, no paper towels."
"Food was trash plus the young woman upstairs cleaning the dining room was very nasty to us."
Seating & Space
Pros:
"This Chick-fil-A location is very busy. Friendly workers! The wait line is quick."
"The long line moved extremely fast."
"Surprisingly the line went so quick, props to the staff making sure the wait isn't too bad."
"Location has a rooftop sitting area overlooking downtown Manhattan."
Cons:
"One of the biggest no-no stuff in this place is that the seating is way too small!"
"I swear I'm so mad they don't have more seating or an upstairs because if they did, this would be a 5 star review."
"Seating is a challenge as it's high-top seating only."
"This location seems really busy... The place is small with hardly any seating."
"The only seating is a bar against the window. About 15 seats total so this is much more of a grab and go location than a bring your family and sit kind of restaurant."
"The seating is very small, and the queue for the restroom is very long."
"Very limited seating makes a sit down meal hit and miss."