Wendy's Reviews Summary

Category: Fast food restaurant New York

Address: 20 E 14th St, New York, NY 10003, USA

Phone: +12122430438

Rating: 3.9
based on 158 reviews.

Location & Accessibility

Pros:

  • "It's conveniently located near mass transit."
  • "If you're looking for a quick meal and very inexpensive for New York City this is the place to do it."
  • "Great location. Pretty decent size dining area, great location, same great prices that Wendy's is known for, and the staff here are really fast."

Cons:

  • "The place was really smokey when I arrived too."
  • "As soon as you enter,you are greeted by mountains of garbage."
  • "The ventilation is also poor with smoke noticeably in the dining area."
  • "This particular location is always smoky from the fry oil - they need to get an air filter."

Service & Staff

Pros:

  • "Great security guy!"
  • "SECURITY GUY NEEDS A RAISE!!!"
  • "The staff is so friendly."
  • "Friendly staff performed a wonderful job!"
  • "WENDY'S IS. KOOL. I GO IN THERE THE SERVICE IS ALWAYS. PLEASANT."
  • "The staff were attentive when putting together the meals."
  • "The person serving me was reasonably polite."

Cons:

  • "The service was automated and impersonal..."
  • "The service at this Wendy's is consistently bad."
  • "Worst customer service. I have been here 6 times. Every single time workers just stand at the back and tell jokes to each other while there is a long line of people waiting to place order."
  • "Slowest and most inconsiderate Wendy's I've ever been to."
  • "Horrible service."
  • "This Wendy's is so terrible at customer service."
  • "The employees at the counter did not seem thrilled to have to talk to customers and take orders."

Food Quality

Pros:

  • "Chicken nuggets are still the same taste, great with honey mustard."
  • "The food is up to the usual Wendy's quality."
  • "French fries & drinks are delicious 😋."
  • "The food is fresh and the $5 deal is great."
  • "Everything is fresh, something very few of their competitors can say."
  • "The French fries were fresh from the fryer and crispy."
  • "Chicken tenders are very good, they make them fresh."

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