Wendy's Reviews Summary

Category: Fast food restaurant New York

Address: 3939 Broadway, New York, NY 10032, USA

Phone: +12129280321

Rating: 4.0
based on 172 reviews.

Cleanliness

Pros:

  • "This site was nice & clean."
  • "This fast food restaurant is kept clean which is always appreciated."
  • "I was there early so I found the place clean and organized."
  • "Always very clean and the food is fresh."
  • "The space is clean and has sufficient dining area to be comfortable."
  • "They were very clean."
  • "Bathrooms are always clean."

Cons:

  • "This Place Has Mold On The Walls Which Is Very Dangerous Environment To Eat In. There Are Mice And Roaches In The Kitchen."
  • "Place is super dirty trash all on the floor and tables even thou the table area is closed off."
  • "The bathroom however, STANK! It smelt like a fish market."

Service

Pros:

  • "Everything was correct in the bag."
  • "The service here is fast and efficient."
  • "The staff seemed very pleasant."
  • "The employees are professional and courteous."
  • "The staff is efficient and nice."
  • "The employees are very efficient."
  • "The staff are super friendly."

Cons:

  • "Service can be really slow so it gets really crowded and uncomfortable inside."
  • "They take forever with orders often getting them incorrectly."
  • "The workers were always rude."
  • "Waited another 10 mins until I called one of the staff over."
  • "When picking up an order, there is zero organization."
  • "Customer service is terrible, if they do not like the job there’s many people in need of one."
  • "Unprofessional and rude staff."

Food Quality

Pros:

  • "Food was excellently prepared."
  • "The chili is really gd. The baked potatoe with cheese is also gd too. The frostys r a great tasting cheap lil sweet dessert for after ur meal."
  • "The biggie bag came out quick and fresh."
  • "The food is good and so is the service."
  • "The food is not oily as at other Wendy's I have gone to."
  • "Food is great."
  • "The food was tasty."

Cons:

  • "The bun felt like if I was chewing cotton."
  • "Too crunchy for my taste."
  • "The real blow to this place is the food."
  • "The beef is a bit greasy, but it's not overwhelming."
  • "They had a frozen food taste to them."
  • "Both my sandwiches were raw and my fries were stale."
  • "The breading of the nuggets were hard and cold."

Ordering Experience

Pros:

  • "Gets super crowded so I would recommend ordering earlier on the app."
  • "Came to order the $10 for 50 nuggets, and it was an easy process."
  • "Been going here my entire life. There is a lot of seating, good music / tv playing and the lines are shorter and move faster than before."
  • "It's tough to resist that 4 for 4 craving."
  • "Nice place. They have two floor. You can seat up stair and spend some personal time while enjoying your meal."
  • "They move fast."
  • "They currently have a 2 for $5 deal! You can have any 2 of either a spicy chicken sandwich, a Wendy's Classic Single hamburger or a 10 or 20 piece chicken nuggets."

Cons:

  • "I'm not too keen about the 'place your order on the panel.'"
  • "When picking up an order, there is zero organization."
  • "The names on the board are inaccurate and they don’t call out your order when it’s ready."
  • "The ordering area is a little crammed."
  • "Waited half hour for a mobile order."
  • "The mobile pick up is very confusing."
  • "They only care to take care of mobile pickup orders and totally disregard the customers waiting in line."

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