Chick-fil-A Reviews Summary

Service

Pros:

• "They are very polite and cordial."
• "The staff is very quick at getting your order and the line down."
• "Service was very prompt, as we ordered our food online, and it was ready in 5 minutes."
• "The staff is friendly and knowledgeable about the menu!!!"
• "Every staff member was polite, patient, and helpful! Great customer service! A+ *give them a bonus!!*"
• "The employees were super nice which you do not see much in a fast food restaurant these days."
• "Customer service was exceptional, very friendly and accommodating, couldn't ask for better."

Cons:

• "By far the service here wasn’t good at all! I’m not sure what happened to the culture of being polite to customers no matter what."
• "The service was THE WORST service I’ve EVER received at ANY restaurant!!"
• "Service isn't as friendly or helpful as what you expect from a Chick-fil-A."
• "The staff moves slowly, menu items tend to be sold out, and order pick up is disorganized."
• "Service is not up to par in this one."
• "The staff was rushed and very rude towards us."
• "The employees and manager were very rude."

Food Quality

Pros:

• "Plus the food was fresh and delicious."
• "Food is exceptionally done and the food is real."
• "Good food and service, typical of what you expect at Chick-fil-A."
• "The chicken is super crunchy."
• "The iconic Chick-fil-A sandwich never disappoints, and the commitment to quality ingredients sets them apart."
• "The chicken was top tier, soft and juicy, not too spicy either, made to perfection."
• "The chicken sandwich is so good, the chicken nuggets are amazing."

Cons:

• "Very disappointed with the size of my drink."
• "Once before my lemonade had soap in it and you could literally taste it."
• "On at least 3 occasions, I have gotten food that is bad quality which has never happened at another Chick fil a."
• "Every order placed for pick up is incorrectly packed or inedible."
• "Nuggets... cold."
• "Waffle fries were basic and cold."
• "Chicken strips were very nasty."

Facilities

Pros:

• "They have a wonderful rooftop dining area with a great view of the freedom tower."
• "The store is set up so nice it has 2 floors of seating. And a roof top seating that you can dine outside."
• "This location has seating on the roof!"
• "Beautiful view on the top of this recently opened 5 floor walk-up that seems to be entirely chik-fil-a."
• "It was spacious and cute but more importantly clean."
• "The building itself is very nice."
• "This is the only four story Chick-fil-A that I’ve ever seen, complete with rooftop seating accessible in good weather."