"Both the Chicken and the fries here are really good."
"Best fried chicken in NYC."
"The chicken was extremely fresh and the fries were crispy and hot."
"One of the best fried chicken sandwiches in New York, but definitely the best fried chicken sandwich on the Lower East Side."
"Really delicious fried chicken sandwiches with many different options to choose from we had the Nashville hot and it was very good."
"The chicken sandwich tastes great, for me."
"Hands-down, the best chicken sandwiches."
Cons:
"Spicy Chicken Sandwich was rather dry, no sauce, and it was not spicy."
"Inconsistent. The chicken was dry and super hard to eat."
"Neither sandwich contained an ounce of flavor."
"kind of like a “catfish” burger... it didn’t really taste that good."
"Horrendous quality of food."
"So disappointing. The chicken is overcooked, tough batter w a drier chicken on inside."
"The chicken sandwiches were super bland and the fries were over cooked."
Fries Quality
Pros:
"The fries were frites style, it was very nice and crispy."
"Banh mi fries hit the spot. Loved the shredded pickled veggies & perfectly cooked egg + garlic aioli + malt vinegar."
"Truffle fries are amazing and the sandwiches are tasty too."
"Their loaded fries are crazy good and are great for their price."
"The fries and dip were amazing, and I'm not a big fry lover, so that's saying something."
"The fries were really good, really crispy but also has actual potatoes inside."
"Chicken sandwich and truffle parmesan fries were great!"
Cons:
"The buns of the sandwich were soggy and smushed."
"The fries were disappointing, it was the thick crinkle fries which were soggy and hardly any truffle oil."
"It says on wall that fries are triple fried but mine were as floppy as those wind puppets in front of a dealership."
"The fries were soggy."
"Honestly I went in with high expectations and was left with asking for more. The fries were more on the soft and soggy side."
"The inventive sauces cover up horribly cooked french fries."
"90% of the fries are burnt."
Customer Service
Pros:
"Customer service is 10/10, they really care to make their customers happy."
"First off, the staff was great! They were very welcoming and helped give detailed suggestions."
"Fries are good, everything about this gem down to the service is to return for."
"Super friendly staff and burgers were on another level."
"The guy working was so friendly and let me plug my phone in behind the counter."
"The staff was friendly and positive."
"Staff was also very friendly, and service was quick."
Cons:
"I called immediately and no one pick up the phone."
"The staff were fine but disinterested."
"They’re now acting like I wasn’t just in here 2 minutes ago."
"Staff has also been rude to me a few times."
"The individual behind the counter lacked the basic skills needed to disperse food orders in a timely fashion with structure."
"The service was okay, but it was hard to hear since their mic was very gravely."
"Worst management ever and customer service."
Value for Money
Pros:
"It's worth the cost ($12)."
"This is a solid option if you are craving a fried chicken sandwich, for a great price."
"Their loaded fries are crazy good and are great for their price."
"Food came out fast and efficient and well worth the money."
"Great amount for that price."
"The prices are very affordable especially for being downtown."
"The combos are a really great deal with waffle fries and a drink."
Cons:
"A massive waste of my time as well as my funds I can’t accept."
"kind of like a “catfish” burger... it didn’t really taste that good. it was just too much going on and the sauce didn’t taste good either. disappointed because it was pricey."
"Honestly too over hyped up. Not trying to be disrespectful but it's over prices, almost 20 dollars for a small sandwich, a small portion of fries and a can of soda."
"For $20 you get a small chicken sandwich, fries, and a drink. Quite expensive for the meal you get, and this is a pickup only spot - not much seating. Price point way too high for this joint."
"30$ for a tiny small box of chicken and a dash of fries is what you'll get."
"Sandwich, can of soda and fries combo ran me almost $20. Not worth it at all."
"In regard to price, it was a little on the expensive side for me."